Jabber Web SDK with 3 CUCM Servers

[irvan]

Hi Devnet Team,

Currently our customer has 3 cucm servers running on production with 1 publisher and 2 subscribers. Our customer using Jabber Web SDK for their Web Application and running on production environment with pointing to cucm publisher using setCUCMPServers("publisher_ip_address") function. If the cucm publisher server(publisher_ip_address) is down, their Web Application can't use all Jabber Web SDK functions and this is so critical for their business since they use for their 24x7 contact center.
For this case our customer can't using SRV because of conflict with another cucm cluster,so how the Jabber Web SDK can handle this issue ? Is it possible to use 3 cucm servers and the Jabber Web SDK can switch automatically and seamlessly to the another active cucm server when the cucm server that is being used by their Web Application is down ?

[tristinrobin789]

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[b.winter]

Hi,

maybe your question would be better suited in the DevNET forum. Primarily, this has nothing to do with Contact Center.