Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

Resolved! EDMT 11.6 to 12.0(1) error

Hello,I am running common ground upgrade from UCCE 11.6 to 12.0 and both logger and HDS error out when running EDMT 7/22/21 12:59:02 PM: ERROR: Message 15401, Severity 11 : Error: SQLSTATE=42000, Native error=15401, msg='[Microsoft][ODBC Driver 11 fo...

Secure LDAP Issue with Finesse

So I recently configured Secure LDAP for a cluster. I am running into a issue where finesse users are unable to logon and get invalid logon or password incorrect. When I go back to call manager for LDAP Authentication and turn SSL off and change port...

Call Transfer issues

I have a user using Cisco Finesse with Jabber as phone gets below error when he tries to Consult Transfer to a number using phone book----other users can do same thing without any issues. Can anyone help please? Thanks  CallControl : onTransferCallba...

G3261 by Enthusiast
  • 3008 Views
  • 12 replies
  • 0 Helpful votes

CUIC column names

Hello everybody, Okay, I’m discovering Unified Intelligence Center for the first time and I have a really weird behavior: column names just don't appear when I visualize a report. When I export it to excel, it’s present. Here is a screenshot so you c...

Quality Manager WFO - Windows/SQL Server Upgrade

Hi, We have a cluster of QM WFO installed on a Windows Server 2012R2 with SQL Server 2008 and we need to upgrade to Windows Server 2019 – SQL Server 2016 or 2017.What is the best way to do this upgrade? Checking the procedure of Backup and Restore fo...

Resolved! Cisco Unified Contact center Enterprise

Hi, My name is Sachin Batsya and I am posting here to know what is the current version of Cisco Unified Contact Center Enterprise, How to get the Cisco Unified Contact Center Enterprise Software, Where to get the user guide. How many users it would b...

sbatsya12 by Beginner
  • 767 Views
  • 8 replies
  • 5 Helpful votes