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Json Desktop Layout have, Button at Agent Desktop,

DimpleSaggi04773
Beginner
Beginner

Need some json example desktop layout file, which will have a Button at Agent Desktop when new call came, on button click javascript code executed & also pass caller ANI to javascript code to call IMI inbound SMS webhook.

3 Replies 3

Quigath
Enthusiast
Enthusiast

Have you found the sample apps? I'm sure they have almost this exact code for you.

DimpleSaggi04773
Beginner
Beginner

Hi,

I couldn't find the example; can you please share here?

Thanks in advance.

Arunabh Bhattacharjee
Cisco Employee
Cisco Employee

Hi @DimpleSaggi04773  we have some samples posted here.

Please refer to the variants of type - Desktop Layout + JavaScript SDK 

Note: Every Sample and Readme.md file has a Vidcast video accompanying the sample so that would be the quickest way to see a demo and explore capabilities.

https://github.com/CiscoDevNet/webex-contact-center-api-samples#using-the-api-samples

There are many such widgets here - including call control, iFrame based, etc

It also points to the Widget starter that has some information.

Please try to make the widgets work locally to explore their functionality.

We will try to post some layout and widget 101 for partners on customization soon.

Thanks & Regards,

Arunabh.

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