Hi. I have completely implemented Whisper Coaching in Jabber Devices. We have a supervisor jabber device that whisper coaches an agent who is speaking to a customer.The issue I'm having is the audio that is heard on the agent device is garbled. I a...
Forum Posts
Resolved! Encrypted email from Cisco Finesse
Is there a way to send encrypted email to and from clients using Finesse. We are using Cisco Email Security and can encrypt from an individual account, but I don't see a way to do it from Finesse.
After updating call manager to 12.5 when trying to connect from UCDT to Call manager 12.5: Axl error: Connectivity Results: Axl test has failed, unable to connect to the server. We can connect to CUC on version 12.5.1 but not call manager 12.5.1 He...
Hi, on CCX 10.x I used to serve a simple finesse gadget over http. Here is the config <tab> <id>myGadget</id> <label>My Gadget</label> <gadgets> <gadget>http://<my_host>/....
Hello there, Kindly, I need to know from which tables I can get the agent's recent state trace history, this report is also shown at finesse agent desktop under My History, I have attached the screenshot for more detail. I have found one table Agent_...
I have developed custom Cisco finesse desktop using finesse rest API. I just want to know how can we maintain the session when refresh the browser. At present my desktop goes to not ready even if agent is in talking state. Is there any finesse rest A...
Resolved! Agent Login Duration time in database
Hello there, Kindly, we have to display the agent login duration time on screen in HH:MM:SS format, I have an inquiry regarding one column in DB view (Agent_Logout) named as LoginDuration, this column holds the numeric values, please advise if this v...
i need a script for post call servey for UCCX12.5, basically script should take the calling number and caller input (from 1 to 5 ). reports should be collected from CUIC and should show the calling number and the rate (1 to 5). please advise how can ...
I have been working to get a Courtesy Callback test done in my lab environment. After getting my survivability.tcl errors worked out the call back queuing is working. I can call in, leave my name and number, then after the ewt it calls me back. Great...
Hi , in the IVR flow , there is Number element (number.MBasicNumber) where phone number is entered by a user. If user enters 012345 , in the menu it is received as 12345 which means starting zero is getting truncated. Earlier same CVP application ...
Hello Folks,I am using CVP Rest_Client call studio element to initiate a POST request. In the request it is mandatory to set the Content-Length as 0 (zero). I am trying to set this value in Headers part of the element, but for some reason i still get...
Hey everyone, I am trying to pull a couple of metrics to be evaluated via Finesse API and need a way to store the values in a CVP application to be evaluated. I was thinking of creating a custom Set Value element to dynamically create and store valu...
Working on a UCCX 12.5 Workflow for a custom API. IN finesse Administration, I have created the Workflow and Workflow Action. The goal here is to pull some date from the customer's database and populate that data in the agent's Finesse when the call...
HiI`m working on a POC for SocialMiner and after creating the chat widget, i`m not able to run the generated code by UCCX as plain html file (saving the as html extension), i`m running 11.6(2) for both UCCX and SocialMiner, i remember in the past you...
I have a UCCX script that is calling a subflow. Within the subflow script, it creates a prompt and then sends it as a menu for the current contact. For some reason, I'm running into an issue where the subflow fails. It rings, then says "I'm sorry, we...
