Large ICM Script or smaller scripts

[iptuser55]

I`m looking to create script which requires a time of day, day of week check  as well as queuing. From  my previous experience  with  other call centres, I tend to split the call into smaller scripts just to be  more manageable however I`m looking for some guidance , suggestions 

Script 1- Day check,  holiday

Script 2 - Actual queuing to say a service desk 

Script 3 - Overflow to another queue

Or do you put everything in a single script

Any thoughts 

[david.macias]

My preference is a single larger script. Easier to follow the logic when tracing calls, easier to copy and paste (one less click). If you want to have the "feel" of a smaller script, create blocks of script in a single script. Best of both worlds.

david

[Ramamoorthy Shanmugam]

Yes ,you can make as single script . One routing script will support 1000  Palette nodes.

your routing script logic is simple .

Check the working days then route to available agent login in queue  . if agent is busy reroute the calls to another skill  using if condition node or skill priority .

Also we have another option – if you want use separate script using Go To Script node.

Ramamoorthy.S