License for CAD on UCCe 7.5

[mikebur]

I have a customer that just placed an order for 12 more UCCE Seats. Can someone explain to me how we get the license ahead of receiving the paper copy. I am curious if we can access the PAK code electronically.

Your assistance is greatly appreciated.

[Aman Soi]

Hi Michael,

While placing the order , u might have got the option to select for delivery of licenses either though E-Delivery or in physical form.

If u have selected for e-delivery , then u would get a mail from edelivery-support@cisco.com consisting of Order Number, Sales Order number and PART Codes.

From there, u would get a link to https://edelivery.cisco.com/esd/order.do?view&orderId=XXXXXXXX  which is mapped to your CCOId.From there, u can expand the PART Codes and from extreme right , u would get DOWN ARROW for Download Option.

You can accept thee agreement and download which is in zip format consisting of pdf for EULA and PAK code..

regds,

aman

[tom.sullivan]

Actually, CAD for UCCE licensing does not require a PAK code.  Please see the Cisco Agent Desktop Installation Guide for details on how to license CAD.  (This can only be performed by an ATP)

Regards,

Tom

[Aman Soi]

Hi Tom,

For the Knowledge....

I was just going through CAD installation guide for UCCX 8.5

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/cad85ccxig-cm.pdf

Please just highlight the portion about CAD license for UCCE since I could not find the same or if another link please share.

regds,

aman

[tom.sullivan]

Hi Aman,

CAD for UCCE uses one type of licensing mechanism described in Cisco CAD Installation Guide/Cisco Unified Contact Center Enterprise and Hosted, Release 8.5 .  (see page 88)

CAD for UCCX is licensed differently and via the UCCX system licenseing machanism; it does not have its own.

Regards,

Tom

[Aman Soi]

Hi Tom,

Thanks a lot.