I am looking to see what is the best way to enable our Service Center to be able to have a desk phone in the Office and use that to login into Finesse. But also have the ability to log in from home on a CIPC. We have setup the ACD line on the Desk Phone and on a Device Mobility profile to login on a doftphone on a remove VDI. Is this the only way to do this or can we put a ACD Line on both the Softphone and Hardphone?
We are ussing UCCE 10.5, Finesse 10.5 and CUCM 10.5
