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I am looking for some advice on how to accomplish Caller-Specific Music On Hold where from an ICM script I can determine the appropriate MoH to play from CUCM. I found documents and I know I need to use a Set Variable and the call variable string SI...
I have a Script where I have calls going in to a LAA to a SKill Group A and then go to a LAA to Skill Group A and B. The scenario I am running into is say I have 3 Agents. 2 Ready in Skill Group Test_VoIP_SG_A and 1 Ready in Test_VoIP_SG_B. The call ...
Is there a max number of patterns supported on a single e164-pattern-map configuration within the IOS? I know 5000 entries are allowed to be referenced in a txt document to reference on a txt file in flash, but would like to know what the limit is if...
We have a Call may be recorded message that plays for all calls that route to our CUCM cluster. We have a few exceptions like HR or Corporate Users. We accomplish this by matching an incoming dial-peer and then routing the call to a stand alone CVP s...
I am looking to see what is the best way to enable our Service Center to be able to have a desk phone in the Office and use that to login into Finesse. But also have the ability to log in from home on a CIPC. We have setup the ACD line on the Desk Ph...
I just tried doing the answer-address and it still will match the dial-peer 100. dial-peer voice 200 voipsession protocol sipv2answer-address 2101112222voice-class codec 1 voice-class sip bind control source-interface GigabitEthernet0/0/1voice-class ...
