Manage Customer Gadget in Finesse UCCX 11

[Michael Smith]

Hi everyone,

 I am doing my first deployment of UCCX 11 for a customer and I am receiving an SSL certificate error message (see attachment) in Finesse for the following URL:

https://contextdownload.ciscoccservice.com/

I am guessing that it has something to do with the new "Manage Customer" gadget (/desktop/gadgets/CustomerContext.xml) that is now available. I also removed this gadget from the Finesse Desktop and I am still getting the same message.

I have also not been able to find any information about what this gadget does, and what Cisco is planning on using it for in the future.

Can anyone shed any light for me?

Thank you,

Michael

[guido.lescano]

Hi,

You got to eliminate Context Services in "Manage Desktop Layout" from Cisco Finesse.

Context Services its default is set to Finsee 11.x

The Context Service wants to connect to the cloud, this needs a public certificate for this reason the error when login with Finesse and authenticate a private certificate by CA.

The modification that you have to do is:

           <!-- <tab>
                <id>manageCustomer</id>
                <label>finesse.container.tabs.supervisor.manageCustomerLabel</label>
                <gadgets>
                    <gadget>/desktop/gadgets/CustomerContext.xml</gadget>
                </gadgets>
            </tab>
 -->

Modify for the profile of Agent and Supervisor in "Manage Desktop Layout"

Regards

Guido