Hello,
we have a CUCCX 9.0.x cluster.
We are going to renew the certificates on the CUCM 8.5.x cluster which the CUCCX is integrated to.
Which impact does this activity have on the CUCCX?
TIA and regards.
Hi All,
We are experiencing the issue where the Agent is automatically logout from the finesse. Would like to ask if there are inactivity timer set by default in the finesse. The Agent experiencing this when they are on lunch and not using the finess...
UCCX 10.6.1.10000-39
UCM 10.5.2.12901-1
After setting up UCCX I get this error message trying to login to Finesse as an Agent.
Sign In ErrorThe device associated with that extension or dial number is invalid.
Troubleshooting the issue brought me t...
Hello.Somebody knows if it is possible to get the information inside my ivr script from the file imported when I create an outbound campaign IVR-based?I want to store in variable data like first name, last name, account number... And use them in the ...
Hi,
I should upgrade UCCX from 9.0.(2)SU1 to 9.0.(2)SU2 before to upgrade to 10.6.(1)SU1 but there is a RU (ciscouccx.refresh_upgrade_v1.2.cop) that is installed on UCCX with the old version 9.0.(2)SU1 (see attached file).
After upgrade the version ...
Hi everyone
kindly i do have 5 agents connect in UCCX 7 before i put in in service all agents able to receive a call, but when i put these agants on service and route more PSTN calls after 2 or 3 hours of receiving normal call then the CAD become res...
Hi there ,
I'm new to UCCX and i'm coming from Avaya background so there are some stuff i'd like your assistance to understand it.
my system is running UCCX 10.6 Premium
1- If a customer called into a Call Center , He will get the Autoattendant me...
Hi,
Today I was doing activity to add static routes to CVP OPS console and edit DNS SRV file. After doing that I gracefully shutdown CVP servers.Now when i was doing that I was able to see it in partial mode and few active calls.Is there any other w...
Hi,
We are running Cisco UCCE 7.5 and CUCM 7.1.3.32900-4.
Recently , we are seeing lot of calls ended with Call dispostion = 3 and for the same call we could see cause code - 102 in CDR.
102 - Call terminated when timer expired; a recovery routin...
Dear Sir,
I want to Download Cisco RE Mobile OVA but I Could't find that on Cisco Software for downloading instead I Just Found REM-upgrade-10.6.3.10000-3.tar.gz and i couldn,t found any document for installing this component.
I Appreciate if you cle...
Hello All;
It is not clear to know exactly when we have to buy the IP IVR or CVP or to go for UCCE.
Appreciate if someone can advise for for the following scenarios:
1) To which limit the UCCX without IP IVR can connect to the Database and read writ...
Hello,
we have some strange problem with play prompt step which goes right after voice browser step.
An VXML application (playing digits or dates) is working normally and voice browser step is playing right media but after the "voice browser" step go...
I have a need to try and figure out resource skilling. I need to know what skill a user had at a particular time. We relinquished agent skilling to the Call Center and the queues are behaving strangely. We believe this is because the agents are getti...
Hi,
We have a UCCX running on version 11, Is there a report in the CUIC wherein we can see the amount/average number of caller that was abandoned on the queue for 30 seconds or 60 seconds or 90 seconds or 120 seconds.
Thank you
