cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

246
Views
0
Helpful
0
Replies
floatingpurr
Beginner

Meaning of "Logged Out - Agent Initiated" in Finesse

I'm on Finesse (CCX 12.x). As a supervisor I can see in the 'Team Performance' tab agents with state "Logged Out" and "Logged Out - Agent Initiated". What is the difference?

0 REPLIES 0
Create
Recognize Your Peers
Content for Community-Ad