Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
1297
Views
17
Helpful
10
Replies

Media file path in IP IVR - Run external VRU script

Nguyen KeThuc
Level 1
Level 1

‎03-31-2014 01:07 AM - edited ‎03-14-2019 01:19 PM

Hi all,

 

I am configuring ICM script by using run external vru script which is located in IP IVR server. But, I am not sure how pass media file path from ICM script to VRU script.

 

Last time, I used  IVR version 7.0. I set the path such as: c:\MediaServer\english. Now, I am running IVR version 10 with en_US language.

 

Any advise?

 

Thuc

Labels:
0 Helpful
10 Replies 10

Gergely Szabo
VIP Alumni
VIP Alumni

‎03-31-2014 03:02 AM

Hi,

if the UCCX/IP IVR system language is English (both US or UK), then it's enough to pass the file name (assuming the referenced external script only takes the value of the CallVariable/ECC Variable and, maps it to a local variable and passes it on to the Play Prompt step without any modification).

Hint:

if this is a single-language system, you might want to keep all your recordings in the "default" folder within the Prompt Repository.

G.
 

Nguyen KeThuc
Level 1
Level 1
In response to Gergely Szabo

‎03-31-2014 03:14 AM

Hi,

Thanks for your reply.

I pass media file path and file name by using callvariable. In IP IVR script, I get Enterprise Call Infor to FileDirectory and FileName variable. Then,

Playprompt= Create Container Prompt Concatenation FILE[ FileDirectory + FileName +  ".wav"]

 

But, when I test call the log file is below:

%MIVR-LIB_MEDIA-3-EXCEPTION:com.cisco.prompt.UndefinedPromptException: unable to append prompt: Vietnamese\Loi chao.wav; nested exception is:  

 

Any ideas for me?

 

 

0 Helpful

Gergely Szabo
VIP Alumni
VIP Alumni
In response to Nguyen KeThuc

‎03-31-2014 03:47 AM

Hi,

yes. You should use the following construct: P[promptname] instead of FILE[promptname].

To make things simpler, I recommend you send the FileDirectory and FileName variable in a single variable, for instance, FilePath. But it's just an advice.

May I ask why the Create Container Prompt step? Are you combining more prompts?

If not, the Play Prompt ( P[promptname] ) would be perfectly enough.

G.

Nguyen KeThuc
Level 1
Level 1
In response to Gergely Szabo

‎03-31-2014 07:50 PM

Hi

 

If i upload prompt file to en_US \Vietnamese\Loi chao.wav, how to set path in P[prompt name]? Example : P[en_US \Vietnamese\Loi chao.wav] or P[Vietnamese\Loi chao.wav]? 

 

Any suggestion for me?

 

Thanks,

Thuc

0 Helpful

Gergely Szabo
VIP Alumni
VIP Alumni
In response to Nguyen KeThuc

‎04-01-2014 12:22 AM

Hi Thuc,

if the UCCX system language is set to US English (check the System Parameters), then P[directory\filename] would do.

I would recommend you rename the prompt file name so it does not contain a whitespace character. Instead of using "Loi chao.wav" you should probably use "LoiChao.wav". Thus you can pass P[Vietnamese\LoiChao.wav] to the Play Prompt step.

G.

Nguyen KeThuc
Level 1
Level 1
In response to Gergely Szabo

‎04-01-2014 12:44 AM

Hi,

 

I see in the UCCX system the prompt is P[Vietnamese/LoiChao.wav] (attached file). Is it correct?

Preview file
217 KB
0 Helpful

Nguyen KeThuc
Level 1
Level 1
In response to Nguyen KeThuc

‎04-01-2014 01:14 AM

Hi,

 

I try to your guide but still silent. Log file is:

01 15:10:42.398 ICT %MIVR-SS_CMT-7-UNK:init:: flushDTMF=true DTMFBuffer.size=0
344389: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-PROMPT_ERROR_IGNORED:Prompt error ignored: Exception=com.cisco.prompt.UndefinedPromptException: unable to append prompt: Vietnamese\Loichao.wav; nested exception is: 
java.io.IOException: file not found: Vietnamese\Loichao.wav
344390: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION:com.cisco.prompt.UndefinedPromptException: unable to append prompt: Vietnamese\Loichao.wav; nested exception is: 
344391: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: java.io.IOException: file not found: Vietnamese\Loichao.wav
344392: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.FilePrompt.appendTo(FilePrompt.java:229)
344393: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.DocumentPrompt.appendTo(DocumentPrompt.java:264)
344394: Apr 01 15:10:42.398 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.ConcatenatedPrompt.appendTo(ConcatenatedPrompt.java:169)
344395: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.appendPrompt(CMTDialogImpl.java:165)
344396: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playCompositePrompt(CMTDialogImpl.java:140)
344397: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playInitialPrompt(CMTDialogImpl.java:110)
344398: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTDialogImpl.playPrompt(CMTDialogImpl.java:92)
344399: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl.dialogLoop(CMTSimpleRecognitionDialogImpl.java:109)
344400: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl.run(CMTSimpleRecognitionDialogImpl.java:87)
344401: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl$ActionImpl.run(ApplicationManagerImpl.java:7757)
344402: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.doInterruptible(ApplicationManagerImpl.java:7560)
344403: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.dialog.DialogObjectImpl.invoke(DialogObjectImpl.java:632)
344404: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.steps.ivr.MenuStep.execute(MenuStep.java:394)
344405: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.obj.WFBeanStep.executeImpl(WFBeanStep.java:141)
344406: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.obj.WFStep.execute(WFStep.java:174)
344407: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.executeStep(WFWorkflowTask.java:494)
344408: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.executeStep(WFEngineWorkflowTask.java:122)
344409: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.executeStep(WFWorkflowAppDebugTaskWrapper.java:416)
344410: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.obj.WFWorkflowTask.execute(WFWorkflowTask.java:360)
344411: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.WFEngineWorkflowTask.execute(WFEngineWorkflowTask.java:77)
344412: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.WFWorkflowAppDebugTaskWrapper.execute(WFWorkflowAppDebugTaskWrapper.java:736)
344413: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
344414: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
344415: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.Invoker.invoke(Invoker.java:85)
344416: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl$TaskImpl.subinvoke(ApplicationManagerImpl.java:4658)
344417: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.ApplicationManagerImpl.subinvoke(ApplicationManagerImpl.java:2204)
344418: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.Application.subinvoke(Application.java:276)
344419: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.subsystems.ged125.ICMApplication.invokeWorkflow(ICMApplication.java:154)
344420: Apr 01 15:10:42.399 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.subsystems.ged125.ICMApplicationTask.invokeWorkflow(ICMApplicationTask.java:684)
344421: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.subsystems.ged125.ICMApplicationTask.runScript(ICMApplicationTask.java:1382)
344422: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wf.subsystems.ged125.ICMApplicationTask.execute(ICMApplicationTask.java:2468)
344423: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.app.impl.WFAppTaskWrapper.execute(WFAppTaskWrapper.java:291)
344424: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTaskNormally(TaskManager.java:416)
344425: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager.runTask(TaskManager.java:371)
344426: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.wfframework.engine.core.TaskManager$RunnableTask.run(TaskManager.java:589)
344427: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)
344428: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)
344429: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)
344430: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)
344431: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)
344432: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)
344433: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: nested stack trace is: 
344434: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: java.io.IOException: file not found: Vietnamese\Loichao.wav
344435: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.FilePrompt.appendTo(FilePrompt.java:229)
344436: Apr 01 15:10:42.400 ICT %MIVR-LIB_MEDIA-3-EXCEPTION: at com.cisco.prompt.DocumentPrompt.appendTo(DocumentPrompt.java:264)
0 Helpful

Gergely Szabo
VIP Alumni
VIP Alumni
In response to Nguyen KeThuc

‎04-01-2014 01:27 AM

Hi, as the error message suggests, the fileis not found.

Did you check the System Parameters? What is the default language?

G.

Nguyen KeThuc
Level 1
Level 1
In response to Gergely Szabo

‎04-01-2014 02:36 AM

Hi Gergely Szabo,

It is working now. The issue is method :

Playprompt= Create Container Prompt Concatenation FILE[ FileDirectory + FileName +  ".wav"]

 

I change above command into:

Set Playprompt= P[ FileDirectory + FileName +  ".wav"]

 

Thank you so much for your suggestion 

Thuc

0 Helpful

Gergely Szabo
VIP Alumni
VIP Alumni
In response to Nguyen KeThuc

‎04-01-2014 01:27 AM

Can you also post the screenshot of your UCCX script?

G.
 

0 Helpful
Customers Also Viewed These Support Documents