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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Hi all,Has anyone ever integrated Cisco UCCX 8.5 with a ticketing system called Service Now ( have a customer who is now using this system and would like to integrate UCCX 8.5 for screen pops etc.CheersDarren              ...

Darren Lynn by Cisco Employee
  • 3 replies
  • 0 Helpful votes

Hello,We're at UCCX v8.0(2) SU2, and preparing to upgrade.  Our plan was to go to v8.5 SU4, but I see 9.0(2) is out.  I've read the release notes, and checked the SRND and compability matrix.  It looks like with our hardware and CUCM environment we c...

Good afternoon everyone.  I forgot to place a credit card expiration date check process in my script...    My script works like this...     1. A customer manually enter his/her credit card expiration date     2. Outcome is MM/YYYY     3. I need to pl...

                   All: I am attempting to set up an Agent Notification in UCCX 8.0 to inform agents which CSQ a call is coming from while the call is ringing in to the agent. I have set up a new Work Flow Group, and added a Voice Contact Work Flow. ...

Hello everybody,do you think Social MInner can replace the EIM or WIM or Both WEIM??i have a WEIM installation and i face lots of bugs specialy related to java, and i appreciate if i can move from this solution to a new solution that provide the serv...

learnsec by Beginner
  • 2 replies
  • 0 Helpful votes

                   I have 24 T1's on a 3945 gateway running IOS 15.2(1)T2, the first 6 T1's bearer channels show as down down, and D-channel for each T1 is showing up up (spoofing). The other 18 T1's bearer channels are showing Admin down down, and D...

                   Hi,                            I have several agents that are looging into CTIOS and it's showing them in a talking state, but they have not even gone ready yet. Thank you

For reasons that can be generally summarized as a loss of call processing capcity from 300 ports to 80 ports, when converting from Standard to Premium  licening, I need to consider some options.  The client requirement is for "compliance recording" a...

DrVoIP by Beginner
  • 3 replies
  • 0 Helpful votes