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I have UCCX 8.6.2.22900-9installated on UCS, and configured. Just wondering if anyone knows how to use UCCX script to record prompt and save it 1 x Supervisor4 x AgentsBusiness hours 8am – 5pmholidays off (jan, feb, may, july, nov, dec)end of day - V...

Hi I have a script wich a user can place a call to a DN, hear a prompt asking for leave a message to be recorded and after finish press #.Question is script is running all properly but i can not reach where is leaving message recorded.This is the scr...

Does any one know what could be the reason why all the agents suddenly become not ready ?-Agents state after ring no answer set to : Ready-Automatic work and wrap up time disabled.-No skills,resource group based queue and circular call distribution.-...

hi peoplewe are running call center and using call manager 8.5 with UCCX 8.5, we have some critical customers who want to attend there without waiting in the queue, please help me out and give me good suggestion to prioritize some numbers so they wou...

Hi,I am developing a CCX 8.5 premium script and  I need to add a "new line" character in a string variable and  then to save this info inside a xlm file but so far i have not  made it. I have tried with \n\r but not, whole string value stays in the s...

I have a prodcution contact center, everything runnning well but on thing. When I use cisco agent desktop, the "show/hide contact managemnt" button doesn't work. That is to say, before and after I click this button, the screen is same, the contact co...

mingl by Level 1
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  • 1 replies
  • 0 Helpful votes

All,I am testing UCCX 8.0 PRE HA and have the following questions about HA deployment Type.Before UCCX 8.0, UCCX only supports HA on the same Campus LAN, i.e. two servers should be in the same subnet. UCCX 8 now supports HA over WAN. From UCCX 8.0 SR...

wenqianyu by Level 3
  • 3214 Views
  • 7 replies
  • 0 Helpful votes

Hello,I have a strange situation reported by a supervisor that, abandoned call keep rings on agent phones and when one of the agents answers the call she hears busy tone.To reproduce this issue, we made some test calls and hung up the call just befor...