Minimum UCCX Premium Licenses Require for eEmail

[russk85]

We currently have UCCX Enhanced, 11.5, licenses. Currently 40 seats.

We would like to enable the ability to have scripts send emails using the eMail Subsytem. 

Can we purchase (1) one Premium license to enable the subsystem? Or do we have to purchase all new Premium licenses?

The wording here appears so:

The eMail subsystem is available if your system has a license installed for one of the following Cisco product packages: Unified IP IVR or Unified CCX Premium.

source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0_chapter_01000.html#UCCX_TK_P14352E4_00

[Anthony Holloway]

Unfortunately no. You cannot mix and match license types in UCCX. So, it's 100% Standard, 100% Enhanced or 100% Premium.

You might actually be able to perform the email action however, even though you're on Enhanced. Can you ask around your office, if anyone has web development skills, and if so, ask them to create you a server-side script which takes HTTP GET params, or POST body content, and converts it into an e-mail for you.

Then, in UCCX script, you can either just access the URL like this, if it's HTTP GET:

Set http_result = URL[http://myinternalserver/emailer/?to=anthony@company.com&subject=Hello+World!&body=Something+went+wrong+in+the+script]

Or if you're doing a POST, you'll want to leverage the Make REST Call step, which, despite its name, is not limited to REST API interactions; it literally just accessing HTTP resources for you.