Miranda IM client as notification listener

[mwierzbo]

Hi,

How I should configure Miranda IM client to get notifications from Finesse server. I need to listen to notifications when a change of agent call occurs. Finesse documentation says about subscription to various kinds of events. How to setup subscriptions in Miranda?

[dekwan · Accepted solution]

Hi,

I haven't used the Miranda IM client myself, but based off of the supported protocols, it lists XMPP which is what is needed for Finesse. In the Finesse's developer's guide, it documents how to connect a Adium and Pidgin (IM clients) to the Finesse server. Hopefully those can be a guide to how to connect the Miranda IM client.

As far as subscriptions, users are automatically subscribed to the User, Dialog, Media, and a few other nodes. The ones that need manual subscriptions are mostly the supervisor Team ones. So, after connecting the IM client by logging in as one of the users/agents, you should be able to see the basic notifications without having to do anything.

Thanx,

Denise