Dear Team, I am in need to track the last 2 menus that the callers has entered into during the VXML script among with the Calling number (ANI). is there any way i can track this ??? Regards,
Forum Posts
I have a UCCE 11.6 lab system where I'd like to find the low-level real-time data on queued calls. I'm not sure if I'm looking for an API or a Database. Do you know which Cisco doc talks about this? I had heard that there's an Informix database I...
Hi all, For various very long reasons relating to working around CORS and embedding other 3rd party apps/CRMs, we're trying to run Finesse 11.6(1) ES01 at a customer behind a reverse proxy. Everything's set up and forwarding / URL rewriting. Howeve...
I have a simple question that I can't seem to find on any of the documentation available from Cisco UCCE. If agent A is skilled in Skill Groups X & Y at the same time how does AvailTime get reported in both Skill Groups if he had a total of 60 second...
Hi,I am getting this error in CVP 11.5 and it's happening intermittently. There are no errors in application logs or CVP logs. I am not sure why this is happening.SERVER ERROR: bad_url: /CVP/Server?MSG_TYPE=CALL_RESULT&CALL_ID=7356F591E4E111E78BB18CB...
I have a report and dashboard with html hyperlinks that work in CUIC versions 9.0, 9.1, and 10.0. I just put HTML code in the database data, and CUIC would render it as expected. However, in CUIC 10.5 this no longer works. All HTML code now appears a...
I work with Cisco Finesse version 11.5 . my agent state changes from ready to reserved to not ready to ready to not ready. I cannot receive any inbound calls. Any ideas on how to fix this?
Finesse softphone is loaded in to external web page. We are trying to do 2 way communication using gadget. Gadget is able to send data to web page, but gadget is unable to receive data from the external web page.
Hi, I have two CUCM separate clusters first cluster devices numbers 5XXX i want to dial from the second cluster with 0095XXX to the first cluster how does this work. ThanksCollaboration, Enterprise Application Gateway
Dears, I would like to ask about the feasibility of the integration between Cisco SocialMiner (Chat) and Third-party CRM systems in order to have a screen pop-up when a chat is assigned to an agent. The pop-up is to display customer information retri...
We have a VAR writing an IVR application under Java/Tomcat. We are using UCCX 10.6.1 SU2. They are experiencing session management issues. TAC has repeatedly asked about load balancers and there are none at this stage, but that is our desired end ...
Has anybody played with "Local Variables" and can give me a sample how to work with them?I'm looking for a way how to create them, read and change values. I'm trying to create element that reads file, parses it's content and stores values in "local v...
Following a recent UCCX 11.6 deployment, i have been asked by the customer to clarify the roadmap for Finesse browser compatibility moving forward. The customer is currently rolling out windows 10, and wants to standardise on Edge moving forward, and...
Hello,I got excited about using the Application Gateway in the newly-released PCCE 11.6, so I wrote a library in JavaScript that uses Node.js to host a socket server and handle the connections from the ICM Router.It's a new project, so I'm sure there...
