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CCX Version 10 & 11 supports protocol versions from 10 to 16 but Cisco documentation stops at version 14 and has been static since 2009 acording to document history section. How can i get information about the missing protocol versions 15 and 16? K...

Hi, where can I find the necessary steps to create a CTI client in CCX and obtain the clientID needed into the authentication of a custom client application with CCX ? Thank you, Arian

Hi, System version: 11.5.1.10000-61 I'm developing a client that uses the UCCX CTI Protocol 15 and won't use Finesse. The CTI client application can successfully connect to UCCX in bridge mode and correctly receive all call and state events if first...

I have an application that uses the cti server protocol to log the agent into the ACD and set the agent state using SET_AGENT_STATE_REQ message. The question here is how do I send the reason code using this protocol so Finesse see the reason code th...

I have an application that log the agent in using SetAgentStateReq message that worked on UCCX version 11. Since we've upgraded to version 11.5 the login method no longer work. I've noticed that version 11.5 introduced a new flag SSOflag which I ca...

Hi As a .NET developer I've been tasked with looking at any available API which may allow us to write data to Workforce Management, I've had a look through the available ones on DevNet but can't see anything promising. Can anyone confirm (or otherwi...

I have written an application using UCCX CTI that connects in to our UCCX 9.0(2) server and gets a copy of all events. Those events are then used to give a real time view of the call centre on a wallboard display. One thing I've noticed is the agent ...

Hi, I am trying to write a smiple UCCX CTI Application to query agent status using agentLoginID but I am getting a failure_conf with status 7 and Text: " com.cisco.Ged188.CRACTIInvalidMessageException: Invalid field, PeripheralID: 0" As far as I Und...

Is there a way to get the number of agents ready/not ready for a contact service queue? We are trying to use the CSQID returned with the AgentState event, but when that CSQID is used in QUERY_QUEUE_STATISTICS_REQ, an error is returned that the CSQID...

I'm writing a client program for UCCX. I need to connect to UCCX and catch some events and serve them. I succesfully connected through Open_Req, then I logged in as agent (Set_Agent_State_Req - with agentId, password, extension with state for loggin...

Hi, I succesfully connected to UCCX in agent mode. I can handle events thrown in different moments of a call, however my task is to recognize a line number. I mean a client is calling to our UCCX using a specific line (as a line I understand a spec...

Hello, I'm new to CUCCX APIs and I would like to organize my findings about APIs. Is further information about CUCCX APIs correct? REST API - also known as a UCCX Configuration API - Cisco UCCXAPI - described in document "CUCCX Developer Guide" - ca...

Hello, We developed a Bridge Mode client application using the UCCX CTI protocol to obtain a call's CSQID. The UCCX CTI protocol appears to be similar to CTI Server protocol (Cisco GED-188).Can we use this application with UCCE and PCCE? If not, whi...

We have UCCX CTI call control adapter. It worked fine for UCCX 8.x & 9.x. We recently tested the adapter with UCCX + Finesse and it worked as expected. Agent are using only finesse not CAD. But at one of our site though, where UCCX + finesse 10.5 is...

Hi There, I am writing an application to connect to UCCX CTI version 9.0.2 in bridge mode and I need to be able to keep my configuration in sync so I am listening to CONFIG events. The initial updates are all fine and when I add a skill to a resourc...