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Intro to Ansible

Good Documentation

The Great Selenelion


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Hello, I try to open session in AgentMode. I send Open_Req with Service Mask ServiceClientEvent (0x00000001), which mean session mode is AgentMode. But telephony sends me message without information about Agent in OpenConfirmation (OpenConfirmation d...

mnpoz by Level 1
  • 1107 Views
  • 0 replies
  • 1 Helpful votes

Hi,I want to create a different interface from where the agent can reply to the social miner chat. Social miner exposes the client side API through which I can pretty UI for chatting. Is there any way I can make an agent reply to the chat in a differ...

I am aware of the realtime stats API (http://uccxserver:9080/realtime/schema).  My question about the API is more around documentation (lack of) and support.   Should we feel safe using this API, or, since it is not documented, is Cisco going to make...

johnirey1 by Level 1
  • 3100 Views
  • 2 replies
  • 0 Helpful votes

Hello,  I know 3 years back this was a huge feature request - does anyone know if there is a way through the API to know if there are any available agents to chat with in the call center? We want to disable the chat button if there are no agents logg...

Hello All, I have problem pinging VLAN's defined on master switch which is VTP master. On switch itself, I can ping VLAN gateways, but on two connected switches, I can't. Switches are connected through 1Gb SFP, ports are trunked on all 3, all VLAN's ...

Muzzy011 by Level 1
  • 937 Views
  • 4 replies
  • 0 Helpful votes

I have a UCCE 11.6 lab system where I'd like to find the low-level real-time data on queued calls.   I'm not sure if I'm looking for an API or a Database. Do you know which Cisco doc talks about this?   I had heard that there's an Informix database I...

Quigath by Spotlight
  • 830 Views
  • 0 replies
  • 0 Helpful votes
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