MoH on queue

[Marco Villani]

Hello, I changed the MoH on CUCMBE with a custom file and it works fine for regular calls.I need the same file to play when callers are on the UCCX queue. i loaded the file on the prompt management ,in my script i have a queue hold prompt and i specify that as well with no luck. any idea on how to change the default MoH when the call is on queue?

Thanks.

[arcaidy76]

Did you refresh the script and application after uploading the new script? If you do a reactive debug do you see it hitting the prompt you are trying to play?

[Marco Villani]

Yes I did, and the script plays fine, just when the call is in the queue the default cisco MoH plays instead of the new one.

[Marco Villani]

It's fixed, I specify the audio file i want to play on the CTI Line.