Hello, my customer is running UCCX 8.5 on a mcs and would like to upgrade to UCCX 9.1 on a UCS c220 and i have few questions. 1) is recreating 8.5 on a UCS and than upgrade  to 9.1 the best approach? 2) can the UCCX be installed on the same UCS C220 with a CUCM 9.1 and UCX 9.1? 3) do we need to tweak the script? 4)is the agent desktop going to upgrade automatically or need to be reinstall? Thanks in advance. ... View more

Hi guys, my customer is on a 7.1.5 cluster CUCM PUB/Sub - Unity Connection single server . I rebuilt their environment on 2 UCS servers, version 8.6 using different Ip address of course and adding a secondary Unity . the new cluster is still on a staging phase, on the network but nothing it's pointing to them.   When i turn on the new Unity Connection 8.6 the phone in production in the 7.15 get TEMP Fail message when they try to access their VM. Right now the secondary UCS is shut still i can't keep both CUCM and CUC up at the same time. Thanks in advance for any input.    ... View more

Hello, my customer has two locations in two different cities and each location has a UC 520. the two site talk through a VPN tunnel. is it possible to configure the UC 520 so that users from one location can search the user from to the other location using the corporate directory on the phone? thanks. ... View more

Hello, my customer has 7942 and 7911 with a CUCMBE 8.5 and sip. when they dial an outbound call nothing happens, if they press redial the call goes completes properly. Any suggestion? Thanks in advance. ... View more

Is there a way to globally disable Chat History in Presence / Personal communicator? Thanks ... View more

Hello, Did anybody successfully configured a Driver to use with SQL 2008 on UCCX 8.0? Thanks in advance. ... View more

Hello, I installed VMO 8 with Unity 7 and CUCM 7 on XP machines. when i try to send a VM to a phone i get :" The Specified Phone Number  does not answer" any idea? Thanks in advance. ... View more

Hello, I have a scenario where incoming call needs to ring to both manager and secretary phones at the same time, in the event that nobody answer than its going to hunt to a group of 2 secretary. I was able to accomplish this building 2 line group . my challenge is in the event that the first secratary logs off the hunt , how can I get the next member to take her place?I tried using a shared line eliminating the second LG,manager doesn't need to log off , but that didn't work. I'm using CUCM version 7.1.5 thank you in advance. ... View more