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Monitor Finesse NON ACD Calls

Leonardo Santana
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Hello its possible to monitor NON ACD calls on Cisco Finesse?

 

UCCX 11.6.1.10000-51 (ES02-24)

 

Right now we can monitor ACD Calls, and NON ACD outbound calls from the agents.

 

We cannot monitorsNON ACD Inbound calls 

 

Regards

 

Leonardo Santana

Regards
Leonardo Santana

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