Hello, by default, when a call arrives to agent, the Call control gadget in Finesse expands and shows all call variables as defined in call variables layout. Agent can then click on the call control gadget's header and collapse it. Is there any p...
Forum Posts
Hello its possible to monitor NON ACD calls on Cisco Finesse? UCCX 11.6.1.10000-51 (ES02-24) Right now we can monitor ACD Calls, and NON ACD outbound calls from the agents. We cannot monitorsNON ACD Inbound calls Regards Leonardo Santana
Hi We have Finesse 11.5(1) version. I want to able the supervisor to change the agent status from reserved to ready / not ready state. Is it possible? How can I do this?
UCCX in 11.5 is only working with Forms based authntication. After upgrade to 11.6 (where it should support also Windows based auth) it still use Forms auth. How to change auth model from Forms into Windows based without removing Forms auth from ADFS...
I'm looking to configure a simple menu that allows users to speak their menu option. Press or say 1... for example. Looking at the template in editor, it is the same as the aa.aef script in the system. Under the Cisco DevNet site it talks about this....
We currently have PCCE 11.5. Every once in a while Side B will become active. Is there a way to set an alarm or receive a notification when our PGs are active on Side B? Is there a guide that shows how this can be setup? Thanks,
Hey. When i try to update skills on an agent thru the API (on a c# code) on a ucce 10.5 I keep getting error 415 (unsupported media type). This failure is only comming on my post calls - so i can without problem get the skills on my agent, but i ...
Hello everyone,Package CCE, CUCM 9.1, Finesse 9.1Can someone help me verify if Finesse work with Extension Mobility?I already have EM configured and running. Agents are able to login to any CIPC but cannot login to Finesse. It will give, error "The d...
Resolved! Dynamic Precision Queue Selection in ICM
Trying to use dynamic precision queues and need assistance with the formula editor. Was going to use an if function and have it check the calltype ID, one calltype ID goes to one queue, all other calltype ID's go to the other queue. Was using som...
Dear fellows,I am working on UCCE Admin APIs. Actually I am stuck with API requests and I need some help.When I send request to an API such as http://<server>/unifiedconfig/config/skillgroup?summary=true using Firefox POSTER or a Java Web Service cl...
Is there any version or solution to make screenpop gadget work with Finesse firefox.
Resolved! CTIOS Login - IPCC Error [10156]
Hi,Customer recently upgraded to ICM/CTIOS 7.5.9. Since then some agents are intermittently seeing the following error message when logging on." IPCC Error [10156]Login denied because agent exceeded unsuccessful login attempts. "I haven't seen this b...
I'm still fairly new to CUIC 11.5 and realize a few basic functions/features have been taken away for some bizarre reason. I'm hoping this one was just moved or can be done differently. I've got an agent historical report, detailed with intervals, fo...
Hi All, We are facing issue in agent skill assignment as agents are receiving calls from the projects which are not assigned to them as due to competence level higher skilled agent for particular skill are receiving lower competence csq call. below t...
Hi, I have completed the script where now customer request to add wait time or queue position announcement to the caller. It would be great if somebody can guide me what to add in script to accomodate the queue position or wait time announcement. T...
