01-30-2006 10:27 AM - edited 03-13-2019 11:28 PM
Does anyone have any recommendations for monitoring tools for IPCC Express? A few times a few of our sub-systems have gone partial and we don't find out about it until our call center is down.
Thanks,
Christy
01-30-2006 08:46 PM
The CRS Serviceability Guide covers this in detail:
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/admn_app/service/index.htm
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