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Hi Mark,I noticed on our WCS we are getting a few Critical Alarms - IDS 'Broadcast Probe floo' Signature attack detected . . . " what on the client would cause this? What can I do to resolve it? If it is not a real security issue, should I just ack...
Does anyone have a system prompt that I could use when users are at a menu in a script and they have made an invalid choice? or if they haven't made any selection at all?Thanks,Christy
Our call centers needs do scheduled Voice Recordings as wells as have the agents listen and rate themselves on their conversations. Can anyone give me a few vendor recommendations that have such a product?Thanks.
Does anyone have any recommendations for monitoring tools for IPCC Express? A few times a few of our sub-systems have gone partial and we don't find out about it until our call center is down. Thanks,Christy
Are there wrap-up codes available in IPCC express 3.1 or 4.0? If not can anyone give me any suggestions on how to accomplish this in either one of the versions above?Thanks,Christy
By wrap-up codes I mean, a way to tag the call to say whether it was a request for literature (01) or a repair call(02) etc. We would then want to run a report to see what kind of calls we received. This is also known as Wrap up data.I know that in...
Is NIC teaming supported in CRS 3.x? Also if I am planning to upgrade CRS 3.x to 4.0 and I currently have NIC Teaming in place do I need to disolve the teaming before I upgrade? Thanks,Christy
