05-31-2006 08:04 AM - edited 03-13-2019 11:49 PM
CRA Historical Reports, Version 3.5 (3.1)
Is there a way in CRA to run monthly reports with daily averages of calls handled per agent?
Nat
06-06-2006 11:10 AM
Cisco Customer Response Applications Historical Reports User Guide 3.1
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/agents/hr_user/index.htm
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