Dear Sir/MadamWe are currently installing IPCC Enterprise 7.0 at our premises and having a problem when running CTIOS on a Windows XP SP2 PC. If the user is not part of the local administrative group of the PC, the user cannot login to the CTIOS GUI ...
Is there a way to make ICM or the IPIVR rewrite what the CLID is for an incoming call so when you transfer the call to another destination it shows the CLID you want it to show rather than the original callers CLID?
hi expertscan i install the IPCCx which comes free with the CCM server in another server (another MCS)as a stand alone, or there is a limitation for this license to make the installation coresident onlythanks,
I have created a script from various other sources that we want to use in our helpdesk to queue calls. We currently do a day of week and time of day check to make sure the helpdesk is open. What I want to do is to check to see if there are agents l...
Hi When users are trying to use the conference option on the softphone its shows a error messege as "call manager error" but they are able to make the conference any way for which i have attached the snap shot. How to fix this bug in the call manager...
On some of the CSQs in the 'Contacts Waiting' column there sometimes shows numbers in this column that are not accurate. At 1 point it looked like there was a call in the 'Contacts Waiting' column that stayed in there for several hours,over 2 days, e...
I have a call state abandoned on historical reporting. When we go through the voice-logger and listen back the conversation, in fact the call is fine with normal hang up. How to explain this? Any bug or setting need to fine tune? Thank you
Hi there,We want to conduct a load test on our IPCC servers by simulating call traffic of 100+ calls queuing in the system? Is there any tool/simulation available? Or, we must write our own application by using the CTIOS toolkit to place incoming cal...
HiOne customer wants to upgrade IP IVR 2.1(1a) to 3.5(3). This version is old and I can not find any upgrade document I can reference. And Customer wants to keep his DB. I think it is very diffcult to me. What about the step?Thanks,Yi Cai
Hi AllWe want to upgrade ICM 4.5 to 7.0. I have some question about the steps of upgrade.1)I should upgrade ICM 4.5 to ICM 4.6,ICM 4.6 to ICM 6.0,ICM 6.0 to ICM 7.0.Is it true?2)They have one huge HDS DB and customer want to keep it.what is the best ...
IPCC Express 4.5Does anyone know how to restrict the numbers of agents that simultaneously login to a specific skill group. In other words if I have 50 agent licenses, I only want 25 agents to be able to log into skill groupA and 25 to be able to l...
I have a small script setup that when a user calls in to the ICD queue and waits 60 seconds it will be transfered to the operator. The customer does not want the external number to show when it is transfered out of the queue to the operator, they wou...
