Contact Center

I was playing around with IPCC Express Historical reportin today and there are just certain reports that I cannot get to work. Version is 4.0(4)Agent Call SummaryAgent Login/Logout ActivityAgent Not Ready Reason Code Summary (I know that we don’t hav...

Anyone have a service for 7960 phones that would allow me to view number of calls in queue, number agents Ready, etcWe don't want to give them access to Real Time Reports or Supvisor Desktop, etc. We want them to view number of calls waiting via the...

Fresh install of IPCC 3.5.3. After completion and reboot. I dont get a webpage to come up. I've checked the IUSER account they are not part of the guest group. I continue to get 403 Forbidden. I've reinstalled multiple times. Nothing seems to help. A...

A potential customer needs a Contact Center solution that supports Call Routing depending on what´s the Calling number (That is, if a customer calls from place X Agent 1 should take the Call, if calling from place Y Agent 2 takes the call, and so on)...

Base on your own experience wht is the best agent phone setup ?- Two DN, the first has ICD extension and the second for the personnel call ?- Two DN, the first for personnel call and the second with an ICD extension?- only one DN ?Thanks !!

Is it possible to create a CRA script that can transfer a call and pass a DTMF tone? We are currently passing these calls to a VoiceGenie IVR system via an ATA but now we need to signal the caller language to the IVR via a DTMF tone.I've tried both ...

I have the 4 server avaiability model. I have my CRS Enging running on one server and I have my database componenent running on another server. I did not install his and this is the first time working with HA. How can I tell which CRS Engine is curre...

Agents had configured with automatic work, most of the agents get ready state automatically after the call. But it's happen sometime, the state go to "work" after hang up the call. It this normal? how to explain this?

HiI am trying to find doc on the normal behavior of ICD Ext.For example, here's one scenario we were testing:CAD Agent is on a call on primary line. While still on primary line, he goes into ready state on ICD line. We did a test call into the queue....

Is present Cisco Application Administration - 3.5What allowable value is possible for establishing in configuration CTI Route Point Maximum Number Of sessions =?Whether probably to establish value Maximum Number Of sessions=1?

Question on Cisco’s IPCC Express. If I have an ACD Group that has 3 overflow groups. If the call comes in then overflows to the 3rd ACD is that shown as 3 calls (one in each ACD Group) or 1 call that terminated in ACD Group # 3

Can I access a Microsoft Access database (.mdb) thru ODBC with IPCC express 4.0.4?

Dear Sir/MadamWe are currently installing IPCC Enterprise 7.0 at our premises and having a problem when running CTIOS on a Windows XP SP2 PC. If the user is not part of the local administrative group of the PC, the user cannot login to the CTIOS GUI ...

Is there a way to make ICM or the IPIVR rewrite what the CLID is for an incoming call so when you transfer the call to another destination it shows the CLID you want it to show rather than the original callers CLID?

hi expertscan i install the IPCCx which comes free with the CCM server in another server (another MCS)as a stand alone, or there is a limitation for this license to make the installation coresident onlythanks,