07-19-2007 04:09 PM - edited 03-14-2019 01:05 AM
Can someone tell me the best way to change the skills of multiple agents at the same time? We make multiple changes through out the day that we would like to be able to do this quickly and then change everything back to a base set up at the end of the day.
07-20-2007 08:02 PM
Express or Enterprise?
07-23-2007 01:48 PM
Enterprise
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