Contact Center

UCCX ver. 8.5.1.   Agent staus is changing from Ready to Not Ready on incoming calls. This is not happening for all agents. Any ideas.

Before UCCX.net got purchased by a training company (or converted to one) it was a great, free repository for scripts.  They are no longer available.  Are there any other good scripting communities out there that upload UCCX scripts for everyone to u...

We are running UCCX 8.5 Premium.  I am wonder if there is a way that I can for the client to pop up on an agent and tell them they are in not ready?  Or have something popup that tells them they are in not ready.  Thanks,Bill  

We are not to the call manager and I am trying to find a way to report calls that were received to our customer service agents though the call queue but were subsequently transferred to an extension out side of the queue.  With our implementation we ...

Hello, I would like to know if it is possible to change permission of a user (uccxwallboard user), so i can read data from more tables (other than RtCSQsSummary & RtICDStatistics)? Thanks in advance,Moran

Hi,We are observing the CPU status unpopulated via CIMC, any reason regarding the status, Thanks. For reference i am sharing the screenshot Looking forward for the response. Best Regards,Durraze Khan

Hello all,It has been a little while sense I have deployed contact center express and while doing a new install I relized that there is a new menu for data sync. After running the test optoin I recived the following error.An unknown error occurred wh...

we have a prompt administrator application that allows us to record/update a prompt from  phone rather than creating the .wav file on a computer and uploading.  the updated verbiage can be heard thru the prompt administrator however, the old verbiage...

HI,Can some please let me know about Queue priority node wth example?ICM Script editor 8.5

The CTI Ports for UCCX have a CSS that allows them to call any internal extension.  My (supervisor's) line and the agent's line both have our long distance CSS (that includes all internal extensions).  This obviously seems like a CSS issue, but I wou...

Update: Due to the loss of dropbox, the links to dropbox offline project are no longer active.  Please use this awesome document as your new reference:https://supportforums.cisco.com/document/97736/uccx-8x-really-simple-soap-client-no-custom-jar Upda...

Hi All, I have little experience in Cisco ICM, this is the first time am working on ICM scripting. Is their any documents to learn about formulae which we use in nodes in the script? any documentation would be appreciated. Note : I have already haveS...

Dear All,How outbound calls that agent released by pressing ALT + X short key on CTIOS can be tracked in UCCE database. The outbound calls are for agent based campaigns.A prompt reply in this regard will be highly appreciated. Regards,Jawad Hassan