@Alokozai wrote:
I have created the attached UCCX script that can take calls and route in to the queue without any issue but one of the team would like to expand the script to the following that I can't figure out.
We have one Trigger/CTI for this CSQ xxx9999. When call is made to xxx9999, they want to route the calls to two teams by pressing option 1 for Computer Team and 2 for Level ll Engineers.
1- How do I create the two prompt options and link it to the scrip properly?
2- How do I route calls to two teams? Do I need to create a second CSQ, Resources and Skills and associate relevant users to the specific two teams?
1. Use a menu step instead of or in addition to playing your prompt
2. I only use skills and CSQs, you'll need a second CSQ (and skill), I doubt you need/want a second UCCX team, but you could do that too.
