UCCX Script Question

[Ryantek]

Hello,

How would I do this. If a call comes in from a certain number, it would bypass the normal menu prompts and forward directly to the agents? I have a calendar that directs calls to the proper menu prompts. I appreciate any assistance.

[Roger Kallberg]

That’s simple. First you need to pick up the calling number and store it in a variable. Let’s say you name it ANI for simplicity. Then you’ll need to add a check for if calling number matches the customer number and have it go to a label that bypasses the part you want to skip.

[TomMar1]

As @Roger Kallberg said create a string variable to capture the calling number

Then use an If statement to see if the calling number matches your certain number, if True then a Go To statement to skip to whatever part of your script is required.  I would add a label and indicate certain number matched, If False keep going through the script.  I was taught to add an annotation step to that blank false result, without it you will not see what happens if you end up debugging the script. 

My example matches on the OrigCalledNum but you'll get the point...