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Hello, We have a customer who was not able to create new reports in CUIC, so we deleted a report and after that he was able to create a new one. I would like to know what is the limit for creating reports in CUIC. Below is the table with the storage ...

I'm trying to get data from the Contact Service Queue Activity Report. With the admin user I can see them. With another reporting user I can't. The same report looks blank. Why is this happening and how can I troubleshoot it?

Good afternoon Gentlemen, One question, is Cisco Cloud Connect (formerly Cloudcherry) available for existing customers (perpetual license with active SWSS)?  I have a customer with UCCX 12.5.1 and he said he would like to use the available analytics ...

finesse used which protocol to connect PG

Hello Team,A Customer has asked me if the the following objective can be a achieved They want a scenario where Supervisor can upload data for his outbound campaign and only the team members can access it .For example, Supervisor A can upload data to ...

Hi I have uccx 10I can export call log , but I cannot export mail log (received mail) How can I do to get mail log ?Thanks

Can we install ucce 12.5(1) directly on fresh installation environment or first install 12.0 and then upgrade to 12.5(1) ?

Hello, We're in the process of implementing CCX (12.5) and WFO QM (11.5)However, I've been told that QM installation (Calabrio) has to be done by a certified Calabrio resource to be able to receive any type of technical support. I can't find any supp...

Que tal Team, Se presenta mucho el problema en llamadas abortadas en un UCCX 11.6, se anexan Script y lineas de logs  donde se muestran los errores constantes: Date: Jun 11 16:01:33Machine Name: CCPubSeverity: ErrorApp ID: Cisco Unified CCX EngineMes...

Hi All, Anyone please let me know how i can use bing tts voice name in call studio vxml template. Thanks in advance. Thanks,Nadesan

Hi Everyone,My company is looking to implement a callback feature with our UCCX. I have read a lot of different things on the web and seeing if this is a realistic configuration? If so is it just scripting or is there more involved? I am a novice her...