08-09-2018 10:10 AM - edited 03-14-2019 06:24 PM
HI Team
I need KSD Document which includes basic issues that comes in UCCX and their resolutions sets
Can anyone help me here please ?
Also i need Finesse training document for end users
Regards
Sabir
08-09-2018 10:30 AM
Hi Sabir,
i would suggest you to go through below link to understand about finesse end user related task.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6/user/guide/uccx_b_uccx-finesse-agent-supervior-desktop.html
Although i have attached a handy training doc on finesse agent user.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Log in to Community
