HI Team    I need KSD Document which includes basic issues that comes in UCCX and their resolutions sets    Can anyone help me here please ?   Also i need Finesse training document for end users    Regards Sabir  ... View more

HI Friends ,Can anyone provide me bootable image of WFO Software & help me with installation steps or guide ?   This is very critical for me  ... View more

HI Team , My customer has MS Exchange 2013 on premise .Please advise how would Agent Email work in this case ?Do I need Social Miner ?If yes do I need to deploy in DMZ ... View more

HI All, I am facing issue while using CMS Solution  Issue :- Call gets disconnected after 20-30secs  Call Flow :- SX20 (Standalone device ) >>>H.323 Gateway  component of CMS Bridge  SX20 is not registered to any VCS or CUCM .It is standalone device and it is getting on CMS Bridge via H.323 Component of CMS  Please advise why call is getting disconnect  Attaching logs for reference  ... View more

HI Team , Please advise how can i use DX80 Device to make video calls without CUCM ? Also let me know what should be dialling pattern ? Will h.323 calls be supported on CE Software if i use this ? CE 8.2.1  Thanks Sabir ... View more

Hi Team , when Comapany A user calls Contact center Agent of their company ,Agent name is not being displayed  Please let me know what is the issue ? Note:- Agents have one line extension only ,which is used for UCCX and Their DID both  Thanks  Sabir  ... View more

Hi Team , Customer has single toll free no. of Location A and wants his agents to pick up call from remote locate locations as well  For example : Call came in >VG>CUCM>UCCX >Agent 1 picks up call at Location A  now he wants the call to be transferred to location B Agent .Can we do this in India ? 2. Customer has toll free number based at Location A only >Once the call arives at the VG ,can anyone from remote location pick up the call ? regards  sabir  ... View more

Hi All, I need to configure the EM on line buttons of phone for login/log out purpose Please let me know if this can be done or not  1. Using CUCM  can be done ? 2. Using CME can be done ? 3. How can this be completed  Regards  Sabir  ... View more

Team , Please guide me about the tool used to monitor or check the jitter or drops in Voice Traffic over the MPLS/WAN Links ... View more

Team, Please let me know how can we check how many users are supported in OVA template thats there in UCS server for CUCM ? is there any indication in ova template that talks about users limit as i dont have UCS Specification with me Regards  Sabir  ... View more

Hi Team ,   I want a document for Cisco Compliance for licensing model   I have seen some configurations at client site wherein  using generic users they have mapped 100 phones ,which consumes 10 CUWL STD licenses ,instead of 100 Enhanced Licenses   Please let u sknow if that allowed or NOT   If NOT ,please provide  a document that speaks about this ... View more