Need KSD document for UCCX

[sabir.bedi1]

HI Team 

I need KSD Document which includes basic issues that comes in UCCX and their resolutions sets 

Can anyone help me here please ?

Also i need Finesse training document for end users 

Regards

Sabir 

[Mukesh Singh]

Hi Sabir,

i would suggest you to go through below link to understand about finesse end user related task.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6/user/guide/uccx_b_uccx-finesse-agent-supervior-desktop.html

Although i have attached a handy training doc on finesse agent user.