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Need KSD document for UCCX

sabir.bedi1
Beginner
Beginner

HI Team 

 

I need KSD Document which includes basic issues that comes in UCCX and their resolutions sets 

 

Can anyone help me here please ?

 

Also i need Finesse training document for end users 

 

Regards

Sabir 

1 Reply 1

Mukesh Singh
Beginner
Beginner

Hi Sabir,

 

i would suggest you to go through below link to understand about finesse end user related task.

 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6/user/guide/uccx_b_uccx-finesse-agent-supervior-desktop.html

 

Although i have attached a handy training doc on finesse agent user.

 

 

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