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Cisco Employee

Need to add Call Variable 2 delivery into script of Lab system?

The CCX in my lab has always used the default script (icd.aef) for simple call delivery to agents.

Now I need to deliver Call Variable 2 (later probably 1...10) to the CAD, but am unfamiliar with this scripting/editing process.

As it's a lab system, it is not important exactly what the value for CV2 is, but I prefer it to be unique between calls -- at least not always the same.

I would appreciate any assistance in getting started.