Hi,
What methods are available to determine which server in a UCCX cluster currently is the Master and which server is the Slave?
Regards,
Erik Tamminga
Hi everyone,
I used poster on Firefox call REST for import contact to UCCX for outbound.I check remaining contact its added and agent ready state but the system not assign contact to agent for outbound then i tested import contact with text file on c...
Hi everyone,I'm developing a script for new user creation and I've hit a snag; after I create the Phone, modify the RMCMapplication user and modify the User account with the IPCC extension in Call Manager, I need to add the Userto different Teams in ...
Is there a way to automate campaign loading. We anticipate over 100 campaigns a day, and am wondering how to best load all 100?
Thanks in advance (I hope),
Joe
We would like to route our own chat into UCCX 11.5/6 so it ends up on Finesse agent desktop. Is this possible? I understand it could be possible in UCCE using task routing API, but I can not find any documentation for same in UCCX. I read that task r...
Hi,
I am uploading Contacts to campaign using uccx 10.5 rest api. It works fine. all contacts are sending to dialer. after the call is completed contacts are cleared from dialer. I have some questions here.
1. how to Get the list of con...
I'm trying to Modify a CSQ that is currently SKILL_GROUP based to RESOURCE_GROUP based. However I'm getting a Server Error (HTTP 500). I can't modify using POSTMAN in Chrome as well. Is this a Defect or Expected Behavior? (as an aside, I'm not sure w...
Hi Guys
A newbie here. We have a need to push/update a variable from an external webserver and check that the change took place.
Any idea when set of API's we should be using.
I.E. We have an afterhours person on call, each day this changes. We ha...
Hi,
I need to create a Team in UCCX using the REST API.
When I do the GET request on a team, I get the result :
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<team>
<self>https://uccx/adminapi/team/1</self>
<teamId>1</teamId>
<teamna...
Hi,
I want to set 2 skills to a resource in UCCX using the REST API. Here is my request :
PUT https://uccx/adminapi/resource/userId
{"userID":"userId","firstName":"first","lastName":"last","extension":"12345","skillMap":[{"skillCompetency":{"compet...
I have a customer that calls out to its employees for notifications and assignments. The problem I'm running into, is that when a specific contact number is called via the IVR campaign, it can't be called again due to the way the outbound dialer reco...
Hi, everybody,Now i have a issue. I use uccx 10.5 for a small company.In finesse desktop page, not display CSQ when has a incoming call.My uccx have create 3 CSQ : Sale, Support, CustomerCareIVR script : press 1 to Sale CSQ, press 2 to Support, press...
Hi,
I have a problem to implement Continous Integration over my current IVR Application which contains Java and CallFlow projects.
In the past, I used ant build tasks to build my application and deploy manually on the server.
I'm trying to implement ...
Hi
I am trying to use the UCCX API to make a change to a scriptparam in an application. i made a GET request to get the application info like this: https://uccx/adminapi/application/application1
i get this response:
<?xml version="1.0" enco...
