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Intro to Ansible

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Hello All, I have a customer who needs the caller and 5 agents to be placed into a conference call automatically . for example , if the customer dials a specific number , 5 phones will start to ring then when they answer All should be in a conferen...

dbonagir by Cisco Employee
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I've inherited a UCCX script that does a query to the CUCM XML directory and looks up a user's phone number and compares it to the calling number to get the user's name. This has worked fine, until we've started upgrading our clusters and changing t...

dbonagir by Cisco Employee
  • 442 Views
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I am attempting to deserialize uccx scripts and i have hit a road block. my knowledge of Java is limited but from what i have been able to figure out you have to use the classes that created the serialized file in order to deserialize it. from what i...

dbonagir by Cisco Employee
  • 352 Views
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Hello, I need some help with my UCCX script. I am trying to post variable to a web server in JSON format. I am not familiar with JSON, so that doesn't help. I have been asked to post to an HTTPS URL in the following format {"message":"hello"} ...

dbonagir by Cisco Employee
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I am trying to control all Jenkins job with IVR menu. Do we have any specific idea how to do that? My requirement is simple, 1)Need to login using Id/mobile number with PIN. 2)Select the the specific component which we are going to run, 3)Select sp...

dbonagir by Cisco Employee
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Hello everybody, I have a problem with IVR script in my UCCX 10.5. I wanna my IVR with caller lookup into SQL database for auto deliver calls to the right sales/engineer. But I tried, and dont't work, don't connect to database. Everybody can help me...

dbonagir by Cisco Employee
  • 137 Views
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Is it possible to initiate a call conference using UCCX script, so that both parties in conference can hear prompts played by UCCX? Thanks and Regards, Filippo

dbonagir by Cisco Employee
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Does anyone have an example or experience with REST/JSON post to an external webserver app (not on CCX server/cluster)? I need to get two strings of data to a web server from my CCX application/script. I have the MAKE REST Call setup with the url an...

dbonagir by Cisco Employee
  • 134 Views
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Hi everyone, I was wondering if there is a way using UCCX 11.5 to pause and resume via DTMF interaction the playback of an audio Prompt. I cannot see anything like that on docs, but since I think it is a relatively common problem maybe there is some ...

dbonagir by Cisco Employee
  • 123 Views
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