Contact Center

We are using UCCX 9.0 setup. We have 2 different application that Main Application and Survey Application. Agent will do Blind Transfer after speaking with customer for reaching Survey application. Some of the Customer is disconnecting the call dur...

I have a script that I have been working on and off for some time now that will check an .xml file for "ON" or "OFF" for inclement weather. From there, the user will be able to record a new message that will play in place. I have run into a couple ...

Use Case: We have an outbound agent less IVR campaign, upon positive voice detection, IVR need to play a combination of recorded prompt and a dynamic content like name of the customer using Nuance TTS - RealSpeak. At present, when TTS Server becomes...

I was wondering if someone could help me out with an issue I am having with a script to turn our contact center on or off. I am stuck on the Authenticate User step. When prompted to spell the name out, I can successfully enter in the information an...

Dear Cisco Community, I have uploaded the .jar file and restarted the CCX Engine, Tomcat and Administration, but the file name doesn't appears on the CCX Editor. I have already checked everything's and not found any troubles on the logs, Java code wa...

Hello I was wondering if anyone could tell me what is the max number of simultaneous DB lookups that can be performed? Thanks for any insights

Hi All, We are using UCCX 9.0(2). We observed a weird behavior in our lab system. We were not able to upload prompts in Prompt Management. Issue Scenario: While trying to upload prompt in Prompt Management under en-US\Framework\ENG\CUSTOM\, message...

Hi,  I have a UCCX (11.5.1) integrated with Nuance ASR and I need to set the interdigit timeout.   Nuance TAC answer: -> In a VoiceXML application, using the interdigittimeout property in a <property> element. -> In the browser, using the DTMF-Interd...

Hi everyone, I used poster on Firefox call REST for import contact to UCCX for outbound.I check remaining contact its added and agent ready state but the system not assign contact to agent for outbound then i tested import contact with text file on c...