Needs to enhance scripting knowledge

[vijayparthi1]

ICM scripting requires sophisticated skills; although I am familiar with basic scripting, I need to improve.

Is there a Cisco document that provides information on the ICM scripting technique?

[bill.king1]

They have specific training courses like this one https://www.cisco.com/c/en/us/training-events/training-certifications/training/training-services/courses/administering-cisco-contact-center-enterprise-ccea.html that will cover part of it.
The scripting guide itself also has some examples, and there are examples scripts that are typically loaded as part of the install.