Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

CUIC Custom Reporting

Hello Everyone,We have 2 applications and 1 CSQ. Each application represents different departement. The supervisors from each departement mainpulate their own agents by adding and removing to/from this CSQ. The challenge I have is to provide a custom...

mightyking by Frequent Contributor
  • 1 replies
  • 0 Helpful votes

Cisco UCCX Migration

Hi, We have existing environment with Cisco UCCX 12.5 which need to be migrated to another UC cluster. we partially did the migration including relocation to another host, IP, DNS and Domain changed but issue is related to RmCm which is stuck on "ini...

UCCX 12.5 Historical Reports API

Hello, I want to extract Agent Detail Report From Historical Reports section by APIs.but after searching web did not found solution. Anyone can point me to right documentation to fulfill my requirements.  -Thanks for your time

mudotiya4 by Beginner
  • 1 replies
  • 0 Helpful votes

Internal calls meaning

Hello Experts ,  We have an issue in UCCE 10.5 that some agents showing in reports that they made a lot of internal calls while after our test , we found that even you open and close the line reflect as an internal call , we need to check the accurat...

FIFO Call Priority

Helllo Experts,I am building a script in which we have one call and two CSQs. CSQ1 and CSQ2The call comes in and needs to be answered by the first available agent in either CSQ1 or CSQ2.Please note this is not a overflow situation. Here're the soluti...

mightyking by Frequent Contributor
  • 7 replies
  • 0 Helpful votes