Contact Center

Hello all,I have one requirement , I need to announce callers in my ICM script that " enter party extension if you know " so for that I am planning to send the extension digits looked in the unity connection.can anyone help me on how to do this

Hi, Does any one have ECE database schema ? We have a customer who needs audit log as log file or database output in order to compliance with security policy. Audit log from ECE console is not acceptable. As ECE doesn't have Audit file as log file we...

HiI don´t know when and how but uccxhruser password has been expired. Is there a policy that can I set time to expire or set password never to expires?Regards

I am trying to export a Daily Call Count report in CUIC 11.6.  I get an error (There was an error exporting the report. Please contact your administrator). What is causing this error?

Hello All,is there a way we can call finesse Agent directly.or Agent to Agent calling - how it can be done.we are not looking for jabber extension if the finesse agent , we need to call the Finesse Agent directly not through ACD

Hello All,if we dont have RONA in the script , can an ACD call to go Voice mail configured on the Finess user extension. 

Hi Everyone.  New cisco account, so it looks like I'm new here.  But I've been around for about a decade now.  Over the last couple of years, I've deep dove in to Python programming, and gotten pretty competent in it.  I'm a Cisco voice engineer by t...

Hello,In PCCE/UCCE Outbound option, is there a way to either:- change the transport of SIP Dialer from UDP to TCPor- set the source port of the SIP Invite sent from Dialer to Voice gateway to 5060? Thanks,atoxet

Hello,We deployed a new PCCE system recently and I realize that the time required for the installation (of the base/major version, and of ES) is very different from 1 server to another, even if they are the same role. For example, it took 1 PG 15 min...

Hi, I am using CCX Editor 11.6. While debugging an script i am getting error -   Engine hostname list is empty Check the LDAP for enabled Unified CCX Engines.   i have entry in the hosts file as - 192.168.1.243 uccx12.ucce10.com   I am able to open U...

Hi! Basically, I am trying to achieve a paying call center on UCCX. E.g. Customer calls into Call center, he is PIN-authenticated against the DB, and it is checked if he has enough prepaid minutes available in order to be connected to agents. If so, ...

Many times, in my career, businesses came to me asking if there is a chance to change something in Cisco Finesse. In most cases it ended up in the development of a custom gadget that changed the Finesse UI (change of color of some parts of UI), added...