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Hi,I need some advise in the design for UCCX skill based routing. We have 2 different sets of agents with different skill levels. For example, Agents 1-5 have Skill A competency level of 8 and Agents 6-10 have Skill A competency level of 5. The agent...

Dears, I have created 2 very basic scripts trying to test how to pass variables between them. What I'm facing is that I'm always getting null when retrieving the session variables in the second script(RetrievingSessionVariables.aef). I have attached ...

ln33147 by Level 4
  • 5514 Views
  • 10 replies
  • 0 Helpful votes

Hi, Does any one have ECE database schema ? We have a customer who needs audit log as log file or database output in order to compliance with security policy. Audit log from ECE console is not acceptable. As ECE doesn't have Audit file as log file we...

Resolved! CUIC Password

Hi I started working for a company last year that moved from the On-Prem UC suite to WebEx Calling and WebEx CC. One of the managers of the CC asked me last week is there a way to turn back on the UCCX server to get access to CUIC to pull some report...

I am trying to export a Daily Call Count report in CUIC 11.6.  I get an error (There was an error exporting the report. Please contact your administrator). What is causing this error?

walkeri01 by Level 1
  • 587 Views
  • 1 replies
  • 0 Helpful votes

Hello All,is there a way we can call finesse Agent directly.or Agent to Agent calling - how it can be done.we are not looking for jabber extension if the finesse agent , we need to call the Finesse Agent directly not through ACD

kavle by Level 3
  • 461 Views
  • 3 replies
  • 0 Helpful votes

Hi Everyone.  New cisco account, so it looks like I'm new here.  But I've been around for about a decade now.  Over the last couple of years, I've deep dove in to Python programming, and gotten pretty competent in it.  I'm a Cisco voice engineer by t...

Huth S0lo by Level 1
  • 2602 Views
  • 9 replies
  • 0 Helpful votes

Hello,In PCCE/UCCE Outbound option, is there a way to either:- change the transport of SIP Dialer from UDP to TCPor- set the source port of the SIP Invite sent from Dialer to Voice gateway to 5060? Thanks,atoxet

atoxet by Level 1
  • 1012 Views
  • 4 replies
  • 0 Helpful votes

Hi Everyone, Trying to verify passing of data and extraction of value using local test json-server before testing with CRM JSON Path expression - "$..first_name" looks correct, validated online with jsonpath.com and Postman's JSONpath Visualizer. Tri...

Hi, I am using CCX Editor 11.6. While debugging an script i am getting error -   Engine hostname list is empty Check the LDAP for enabled Unified CCX Engines.   i have entry in the hosts file as - 192.168.1.243 uccx12.ucce10.com   I am able to open U...