05-01-2017 08:11 AM
Hi,
we have a issue in our environment where in finesse servers are gradually slowing down and causing latency in responding to requests and we found out that this is due to the network transfers that the agents are initiating, so we want to know if finesse support network transfers,
we have our app initiating network transfers and we can see that the total number of active calls doesn't decrease after the transfer has been completed, this is causing finesse to gradually increase the total actives calls in memory and significant dip in performance.
please help us in resolving this issue,
Aziz.
05-01-2017 08:21 AM
Sorry its CVP Network transfers and not just network transfers.
05-01-2017 09:28 AM
Hi Aziz,
I am not 100% sure so I will need to contact the Finesse team to get confirmation. I will get back to you on this.
Thanx,
Denise
05-03-2017 10:00 AM
Hi,
We reached out to TAC and they are actively engaged with this issue.
Thanks
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