Newbee Need help with understanding UCCX Script logic

[kbeaton]

I'm trying to understand what condition triggers a False condition in this Script
I'm trying to test this Script and make sure callers have the option to go to voicemail
I've tried taking a call and staying on the line, then I called 4 more times from different lines, and I never get the option to leave a voicemail.
I only had one Agent (myself) logged in, might it need more than one Agent logged in to make this work?
This is an important option for this department to have.
Help would be very much appreciated!!!

The Script

[david.macias]

In the variable panel what is QueueVoicemail set to? This needs to be set to NOT "" in order to go down the false path. So, my assumption is this. If the script does NOT set a QueueVoicemail variable then the VM option will not be played.

david

[kbeaton]

Hi David,

What I think I figured out is that if the QueueVoicemail field has a value entered, then the If Statement is false.
I made the QueueVoicemail field a Parameter and entered a value in the Application and did a Reactive Debug on the Script and it did prompt me with the option to leave a message...

I still don't understand how to decipher this statement QueueVoicemail == ""
What does the double = mean?
It seems to be saying if the field is Blank then True, otherwise if Not Blank then False.
Do I have this correct?

TIA

[kbeaton]

I found this, I think it explains the If statement

[david.macias · Accepted solution]

You got it.

david