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No available agents then transfer to operator

admin_2
Level 3
Level 3

‎03-15-2006 06:12 AM - edited ‎03-13-2019 11:35 PM

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0 Helpful
3 Replies 3

adignan
Level 8
Level 8

‎03-15-2006 06:30 PM

See attached script and its annotation.

please rate helpful posts.

andy dignan - berbee

0 Helpful

adignan
Level 8
Level 8
In response to adignan

‎03-15-2006 06:31 PM

Sorry, here is the script.

please rate helpful posts.

andy dignan -

28300-NoAgentsAvailable.aef
0 Helpful

pralex
Level 1
Level 1
In response to adignan

‎03-16-2006 01:00 AM

You can use the Get Reporting Statistics step ..

For more details refer to the Editor step reference guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/administ/crs401sr.pdf

(Pg:13-15)

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