Contact Center

I am setting up a lab environment that duplicates our production system which is a 6.0 enterprise system.I've successfully configured the A side PG and have made calls through the system. On the B side PG I get an error in the "MDSPROC" process wind...

Our IPCCX 3.5 installation uses a number of scripts which read and write XML files directly and also utilise "Message of the Day" .wav files on the IPCCX server. With the migration to IPCCX 4.0 and the introduction of a second backup server, is there...

hey,im setting up ipcc express for one of our customers. now everything was working fine (test environment), but i came in yesterday and im getting an error message on one of the phones. ive configured the one button login, and when i try to login, i...

I have a customer that wants to give callers in an IPCC express CSQ (version 4.03) an option while waiting in queue to xfer out to the operator. However, if the caller elects to go back into queue after speaking with operator the customer would like ...

Is there a simple code to dial on a Cisco phone that will forward calls, placed to an IPCC group, to different IPCC group during times when coverage is needed?We have times where there is just one agent, and she has to go to lunch! So far, someone i...

IPCC Express 3.5(3).CAD versions 4.5.7.4CM 4.1(2)--------------------------**1 Supervisor logs into CSD and also as agent via CAD. (PC1)**2 Agent logs into CAD (PC2)**3 Agent receives call or places outbound call.**4 Supervisor hits the barge button ...

Since I support clients with both IPCC 3.x and 4.X servers, any tips installing the agent software and the CRA editor on my notebook ? Is there anyway to keep both versions on the notebook? I’m guessing the CAD from 4.0 won’t work with 3.x server d...

I am seeing a bunch of "Abandonded while on hold" for a particular call center agent in report agtskg26. I am curious if anyone can explain the statement in the help " and/or the number of paused tasks that the agent ended during the interval". Does ...

HiI had very wierd(for me) issue with CDAAfter a power outage, CCMs and IPCCX were back online, but i couldn't open CDA with error cannot connect to directory services,but dc server was working, ldap info was good on IPCCX and on serviceability. Addi...

We are developing a third party application around Cisco Email Manager. But we are struggling in the initial phase as we cannot connect to the CEM.Can somebody tell me which port should we use inorder to make a Socket Connection to CEM?... Which por...

Hi is there anyway to remove license files from IPCC 3.5. I know there is a new utility in ver 4.0. Thanks

Hi, i uninstalled CADWhen i tried to install it againit said An Error occurred reading the registry key: App Version. Setup will now exit.SOS Vlad

I have a prompt setup to play a wav file that is longer than 2 minutes. When it reaches 2 minutes it dumps the call. When I use a wav file under 2 minutes everything is fine. Is this a limitation someone else has run into? I have not found inform...

How do I convert string to long and vice versa? I see the example for string to int...

I have an IPCC Express script which allows the user to record a "message of the day". I am adding a facility to remove this. I attempted to write a null document to the motd.wav file, and although this works, it generates an system error message (the...