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No Call.CallingLineID on dialer calls in CVP 7

Voiceops SSC
Level 1
Level 1

I have a couple of Outbound campaigns (transfer to IVR) and we're running ICM 7.5 with CVP 7.

In my ICM script using a Set node Im doing this:

Untitled.jpg

but in my cvp scripts I'm not getting the number (ani) but I have the number every where else i.e. t_Termination_Call_Detail, Dialer_Detail, etc.

What am I missing?

thanks

4 Replies 4

Have you tried setting the CLID to one of the BA variables?  In outbound you really can't do much ICM scripting.

david

no, but the data is there.  I can see it in in the termination_call_detail table.

I can see it as ANI and as DigitsDialed.

I know when doing Predictive dialing one is limited to only the BAAccount variable but on xfer to IVR campaigns it has always been avialable; for the most part they get trated as inbound calls.

thanks

Ha, missed the part about the IVR campaing.  Can you see any datat being passed to CVP in the ToVXML variables?

david

yes, Im also passing the Call.DialedNumberString and that shows up fine.