No call variables appear due to Phone URL authentication error

[Ben Morgan]

Have configured Finesse IP Phone Agent.  Everything works etc.. however I do not receive Call Variable data. I do receive call variable data on the actual Finesse Web Client, so I know data is there to the presented.

Through the Finesse IPPA Agent I can also select Wrap up codes etc..

I keep getting this error, seems to refresh constantly. "Phone URL authentication username or password is incorrect in the IP Phone Agent settings. Contact your administrator.” 

I did check out the wiki URL on http://docwiki.cisco.com/wiki/Finesse_IPPA:_No_call_variables_appear_due_to_Phone_URL_authentication_error, I have double checked username, roles and passwords.. all seem to be correct.

Any ideas as to what could be causing this issue.

Thanks

Ben

[sergiope]

Might be a little too late for this, but you could follow these troubleshooting steps for this: 

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/finesse/211330-Finesse-FIPPA-Phone-URL-Authentication.html