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We are in the middle of migrating an old PBX to a CUCM v11.5 cluster. Our end customer has requested us to place all these phones (10,000+ phones) into a single call pickup group to be able to pick up calls from a BLF Speed Dial. My question here is,...
Hi,We have an issue with some IP Communicator softphones that are not registering to a Call Manager server version 4.2(3).The phones just suddenly stopped registering with the Call Manager server. The installed IP Communicator version is 7.0.1 or 7.0...
Hi,I am facing the following issue. We have recently installed a 7937 conference station on a Call Manager 4.1(3). To add support for this phone model we added this device pack: ciscocm.4-1-DevPack-72.exe.At this point we can have the phone registere...
Hi,I am having an issue with a new installation for an ISDN link. We have Call Manager 4.2 installed on a server and we have two Cisco 3845 routers running this IOS version: c3845-spservicesk9-mz.124-6.T3.The problem we are facing is that when we try...
Hi,I am having some issues with a Plantronics Headset SP12 headset.When you connect it to a 7941 Cisco IP Phone to the headset jack there is no sound at all, but when you connect it to the handset jack it works perfectly.Is this headset model compati...
I just had the same issue, it turns out you can also use a Call Queue instead of a Hunt Group, that will enable the option to change the Status of an Agent. However, it is worth noting that you will need to train your user base to set themselves Avai...
Might be a little too late for this, but you could follow these troubleshooting steps for this: https://www.cisco.com/c/en/us/support/docs/customer-collaboration/finesse/211330-Finesse-FIPPA-Phone-URL-Authentication.html
Not sure if this is still relevant or not, but here's another way I found how to make Self-Provisioning much easier. 1. Create Universal Device Templates: this can be done using BAT (Phones > Insert Phones > All Details) Make sure your device type is...
Hi Felipe,Thanks for your reply. All the tests we did were made to this number: 0445539523085. I understand that the other calls were successful when they are done from a IP phone, but when we try to do the same calls from an IP Communicator it doesn...
