Hi, I am trying to configure roughly about 800 phones for a new migration and I am having issues when trying to Import/Export configuration to add new DNs to some of these phones.  I created a CSV file which contains the right header for the Phone Button Template field and I have entered the correct values for each PBT on each case.    When I run the BAT configuration import to these phones (I am overwriting the configuration too), the second line is added to the phone, however, the phone button template is not updated. All I see on the BAT output when I run the file is the following:    SEPAA8484453335 null SEPAA8484453335 java.lang.NullPointerException   Please note I am using dummy MACs for now.     ... View more

We are in the middle of migrating an old PBX to a CUCM v11.5 cluster. Our end customer has requested us to place all these phones (10,000+ phones) into a single call pickup group to be able to pick up calls from a BLF Speed Dial.   My question here is, what would be the implications of doing this? If we were to apply this setup, would that have an impact on performance on our CUCM call processing nodes? Also, if there an actual size limitation for call pickup group members?   Thanks in advance!  ... View more

Hi, We have a customer who is facing some issues. We are deploying a Metro Ethernet WAN solution between two sites. The main site has two CUCM servers located in one IP segment, and the remote site has IP phones connected to another segment. When we are running over a Multilink or Serial interface that connects both sites we have no issues with calls between the sites. However, everytime we enable the Metro Ethernet connection (which is installed on Extreme Network switches) the phones at the remote site can't see the CUCM servers, they even get into SRST fallback mode and no calls between sites can be made. My question is, since the edge routers (we have a 2851 on one end and a 2951 on the remote site) are connected via Fast Ethernet interfaces to the Extreme switches to get the ME WAN connection, we need to tag different VLANs on the interfaces (the ISP is installing two separate VLANs to provide redundancy, however this solution is not working with neither of those interfaces), would it be possible that we are facing issues with the voice vlan feature on the access switches that connect the IP phones on the remote site?, is there any workaround we can try to make the remote site phones to work with the ME WAN connection?. If you need more information please let me know. I am willing to hear any suggestions. Thanks in advance. ... View more

Hi, We have an issue with some IP Communicator softphones that are not registering to a Call Manager server version 4.2(3). The phones just suddenly stopped registering with the Call Manager server. The installed IP Communicator version is 7.0.1 or 7.0.3 on Windows XP SP3 operating system. If we connect another PC with IP Communicator installed it registers with no problem, this rules out any VLAN issues or traffic blocking issues (we also verified the configuration on the firewalls on the net). Could this issue be caused by a Windows update or something related with the operating system?? Is there a workaround we can use to solve this issue??. Any help will be greatly appreciated. Best regards. ... View more

Hi, I am having an issue with a new installation for an ISDN link. We have Call Manager 4.2 installed on a server and we have two Cisco 3845 routers running this IOS version: c3845-spservicesk9-mz.124-6.T3. The problem we are facing is that when we try to use a ISDN connection to route calls the IP Communicators are not able to establish the call, and after a while it takes other E1 link we have installed on the routers. When we try to use the ISDN link with any other kind of IP phones we have no problems, that tells us that we have no problems on the ISDN side. However, every time we place a call that uses the ISDN link (the ISDN link is only used for cell phone calls) from the IP Communicator the call won't be established. We have matched the configuration between the IP phones and the IP Communicators at the Call Manager, but we still have no luck. Is this issue related with IOS version? Call Manager version? or the IP Communicator version? are we missing anything else on this configuration?. I have attached some debug outputs I gathered from our testing. Thanks for your help!. ... View more

Hi, I am having some issues with a Plantronics Headset SP12 headset. When you connect it to a 7941 Cisco IP Phone to the headset jack there is no sound at all, but when you connect it to the handset jack it works perfectly. Is this headset model compatible with Cisco IP Phones??? (we have tried to use it with different models and we have the same behavior), do I need to change anything on the CM configuration to make these headsets work??? or should I get an amplifier for the headset (and what model) ???. Thanks in advance for your help. Best regards. ... View more

Hi, I have the following scenario: IP Phones --> CUCME/ Gateway --> SIP Server. When make an outgoing call to the SIP Server (i.e. 60123456789, access code: 6), I need to strip the access code and add a prefix (90296). The call takes place and is established with no problem, however, the screen of the phone is showing: 902960123456789 (for this example). Is there any way to avoid this behavior? (the IP phone's screen shows only 60123456789). This is a Call Manager Express scenario, I am aware that it is possible in Call Manager (CUCM), but I haven't found a way to do this with CUCM Express. All the digit manipulation is done with translation rules/profiles (since it is a VoIP dial peer). Here is the dial-peers, translation rules/profiles and the telephony-service configuration: voice service voip gcid clid network-provided address-hiding allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip no supplementary-service sip refer redirect ip2ip fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback none h323 sip   bind control source-interface FastEthernet0/0   bind media source-interface FastEthernet0/0   rel1xx disable voice class codec 1 codec preference 1 g729r8 codec preference 2 g711ulaw voice translation-rule 1 rule 1 /^6\(55........\)/ /90296\1/ rule 2 /^6\([1-9].......\)/ /9029655\1/ rule 3 /^6/ /90296/ ! voice translation-rule 2 rule 1 /^5555/ /1000/ ! voice translation-rule 3 rule 1 /^79.../ /8888/ ! ! voice translation-profile 1 translate calling 1 ! voice translation-profile 2 ! voice translation-profile PRUEBA1 translate calling 3 translate called 2 ! voice translation-profile SALIDA translate called 1 ! sccp local FastEthernet0/0 sccp ccm 192.168.1.1 identifier 1 priority 1 version 3.1 sccp ! sccp ccm group 1 bind interface FastEthernet0/0 associate ccm 1 priority 1 associate profile 2 register XCODER associate profile 1 register CONFERENCE ! dspfarm profile 2 transcode  codec g711ulaw codec g711alaw codec g729ar8 codec g729abr8 codec g729r8 maximum sessions 1 associate application SCCP ! dspfarm profile 1 conference  codec g711ulaw codec g711alaw codec g729ar8 codec g729abr8 codec g729r8 codec g729br8 associate application SCCP ! dial-peer cor custom name local name celdf name celnac name nacional name inter name 01800 name 01900 ! ! dial-peer cor list localcall member local ! dial-peer cor list celfull member local member celdf member celnac member 01800 ! dial-peer cor list celdfcall member celdf ! dial-peer cor list celnaccall member celdf member celnac ! dial-peer cor list ldmexcall member nacional ! dial-peer cor list ldmundialcall member inter ! dial-peer cor list 800call member 01800 ! dial-peer cor list 900call member 01900 ! dial-peer cor list locales member local member 01800 ! dial-peer cor list celnaclocal member local member celdf member celnac member 01800 ! dial-peer cor list fullaccess member local member celdf member celnac member nacional member inter member 01800 member 01900 ! ! dial-peer voice 1 pots translation-profile outgoing 1 incoming called-number . direct-inward-dial ! dial-peer voice 702 voip corlist outgoing celdfcall translation-profile outgoing SALIDA destination-pattern 604455........$ session protocol sipv2 session target ipv4:172.25.0.42 dtmf-relay rtp-nte no vad ! dial-peer voice 703 voip corlist outgoing celnaccall translation-profile outgoing SALIDA destination-pattern 6045..........$ session protocol sipv2 session target ipv4:172.25.0.42 dtmf-relay rtp-nte no vad ! dial-peer voice 704 voip corlist outgoing ldmexcall translation-profile outgoing SALIDA destination-pattern 601..........$ session protocol sipv2 session target ipv4:172.25.0.42 dtmf-relay rtp-nte no vad ! dial-peer voice 705 voip corlist outgoing 800call translation-profile outgoing SALIDA destination-pattern 601800T session protocol sipv2 session target ipv4:172.25.0.42 dtmf-relay rtp-nte no vad ! dial-peer voice 706 voip corlist outgoing 900call translation-profile outgoing SALIDA destination-pattern 601900T session protocol sipv2 session target ipv4:172.25.0.42 dtmf-relay rtp-nte no vad ! dial-peer voice 600 voip corlist outgoing ldmundialcall translation-profile outgoing SALIDA destination-pattern 6T session protocol sipv2 session target ipv4:172.25.0.42 incoming called-number 6T dtmf-relay rtp-nte no vad ! dial-peer voice 701 voip corlist outgoing localcall translation-profile outgoing SALIDA destination-pattern 6[1-9].......$ session protocol sipv2 session target ipv4:172.25.0.42 dtmf-relay rtp-nte no vad ! dial-peer voice 900 voip translation-profile outgoing PRUEBA1 destination-pattern 5555 session protocol sipv2 session target ipv4:10.10.10.10 dtmf-relay rtp-nte clid network-provided no vad ! dial-peer voice 901 voip destination-pattern 1000 session protocol sipv2 session target ipv4:10.10.10.10 dtmf-relay rtp-nte codec g711ulaw no vad ! ! num-exp 7777 79101 gateway timer receive-rtp 1200 ! sip-ua no remote-party-id sip-server ipv4:10.10.10.10 ! ! ! gatekeeper shutdown ! ! telephony-service sdspfarm units 5 sdspfarm tag 1 CONFERENCE sdspfarm tag 2 XCODER no auto-reg-ephone codec g722-64 max-ephones 5 max-dn 10 ip source-address 192.168.1.1 port 2000 calling-number local service phone g722CodecSupport 0 system message Prueba CUCME Telefonica load 7960-7940 P00308000500.loads max-conferences 8 gain -6 call-forward system redirecting-expanded transfer-system full-blind directory last-name-first create cnf-files version-stamp Jan 01 2002 00:00:00 ! ! ephone-dn  1  dual-line number 79101 pickup-group 5509 name Victor Ortega call-forward busy 79104 corlist incoming locales ! ! ephone-dn  2  dual-line number 79102 pickup-group 5509 label Jose Ramos name Jose Ramos corlist incoming celnaclocal ! ! ephone-dn  3  dual-line number 79104 pickup-group 5510 label IP COMMUNICATOR name IP COMMUNICATOR call-forward busy 79101 call-forward noan 79101 timeout 5 corlist incoming fullaccess ! ! ephone-dn  4  dual-line number 79103 pickup-group 5510 name Prueba 3 corlist incoming celfull ! ! ephone-dn  8 number 4444 park-slot name ParkNumber ! ! ephone  1 device-security-mode none mac-address 0009.B7AA.2062 button  1:1 ! ! ! ephone  2 device-security-mode none description Jose Ramos mac-address 0015.2B48.46C4 type 7960 button  1:2 ! ! ! ephone  3 device-security-mode none description IP COMM mac-address 001C.2339.8AE8 codec g722-64 type CIPC button  1:3 ! ! ! ephone  4 device-security-mode none mac-address 000F.24C6.AC60 button  1:4 Some of the commands applied to the configuration are only for testing purposes, but none of them worked, and the COR configuration has nothing to do with the problem, but it is included anyway. Any help is more than welcome. Please let me know if you have any doubts. Thanks in advance. ... View more

Hi, We have a 3845 router installed and we are using it to route Internet traffic to the LAN, we are running around 70 MB of average traffic approximately during working hours. All the traffic flows between two Gigabit Ethernet interfaces, and the configuration is pretty plain, we are running only static routing to reach some hosts and we only have a route-map applied on the internal interface of the router (we are not running NAT in this router). The problem we are observing is that suddenly when we access the router via telnet we are getting very slow response from the router, for example, when we write something on the CLI the characters appear really slowly on the  screen, and when we try to get any output from the router it takes some time until it is displayed completely. We have verified the CPU load and it never goes above 30% (it gets this high when we try to get a show-tech), we have no telnet sessions open (besides our own), we have tried to enable Fast-switched PBR to avoid any issues with the route-map we have applied on the Gigabit Ethernet interface, but there was no difference. The CPU sometimes shows around 4% of use and we still have this issues with the router. The router is running the following IOS image: c3845-ipbase-mz.124-9.T6, and it has been running for 1 year, 12 weeks, 6 days, 15 hours, 0 minutes (at the time of this post). This issue could be related with a software bug? Is there anything else we can try in order to solve this issue?. Here is the configuration we have on the router (show tech is also attached): version 12.4 service timestamps debug datetime msec localtime service timestamps log datetime msec localtime service password-encryption ! hostname ENT_HUBII ! boot-start-marker boot-end-marker ! logging buffered 4096 informational logging console informational logging monitor informational enable secret 5 <removed> enable password 7 <removed> ! no aaa new-model ! resource policy ! clock timezone CDT-6 -6 clock summer-time CDT-6 recurring 1 Sun Apr 0:00 last Sun Oct 0:00 ip cef ! ! ! ! no ip domain lookup ! username cabrera privilege 15 password 7 <removed> username consola privilege 15 password 7 <removed> username casasola privilege 15 password 7 <removed> username ccenter privilege 15 password 7 <removed> username rsalazar privilege 15 password 7 <removed> username galindo privilege 15 password 7 <removed> ! ! ! ! interface GigabitEthernet0/0 ip address 192.168.254.118 255.255.255.248 duplex full speed 100 media-type rj45 ! interface GigabitEthernet0/1 ip address 192.168.17.30 255.255.255.128 ip policy route-map GoTo duplex full speed 100 media-type rj45 no cdp enable ! ip route 0.0.0.0 0.0.0.0 192.168.254.113 ip route 10.1.20.0 255.255.255.0 192.168.17.22 ip route 10.50.0.0 255.255.192.0 192.168.17.1 ip route 10.50.64.0 255.255.192.0 192.168.17.1 ip route 10.50.128.0 255.255.224.0 192.168.17.2 ip route 10.50.160.0 255.255.224.0 192.168.17.3 ip route 10.50.192.0 255.255.192.0 192.168.17.5 ip route 10.50.192.0 255.255.255.0 192.168.17.6 ip route 10.50.195.0 255.255.255.0 192.168.17.6 ip route 10.51.0.0 255.255.255.0 192.168.17.1 ip route 10.51.1.0 255.255.255.0 192.168.17.1 ip route 10.51.2.0 255.255.255.0 192.168.17.1 ip route 10.52.0.0 255.255.192.0 192.168.17.33 ip route 192.168.14.0 255.255.255.0 192.168.17.22 ip route 194.49.1.0 255.255.255.128 192.168.17.1 ip route 201.159.226.0 255.255.255.0 192.168.17.6 ip route 201.159.227.0 255.255.255.0 192.168.17.1 ip route 201.159.228.0 255.255.255.0 192.168.17.1 ip route 201.159.228.232 255.255.255.252 192.168.17.6 ip route 201.159.229.0 255.255.255.128 192.168.17.6 ip route 201.159.229.128 255.255.255.192 192.168.17.6 ip route 201.159.229.192 255.255.255.224 192.168.17.6 ip route 201.159.229.224 255.255.255.240 192.168.17.6 ip route 201.159.229.240 255.255.255.248 192.168.17.6 ip route 201.159.230.0 255.255.255.0 192.168.17.6 ip route 201.159.238.0 255.255.255.0 192.168.17.1 ip route 201.159.238.0 255.255.255.192 192.168.17.33 ip route 201.159.239.0 255.255.255.0 192.168.17.6 ip route 201.159.244.0 255.255.252.0 192.168.17.1 ! no ip http server ! logging facility local4 logging 192.168.17.22 access-list 4 permit 192.168.17.21 access-list 4 permit 192.168.17.22 access-list 4 permit 192.168.14.213 access-list 7 permit 192.168.17.0 0.0.0.127 access-list 10 permit 201.159.238.184 0.0.0.7 access-list 31 permit 194.49.1.0 0.0.0.255 access-list 31 permit 10.51.1.32 0.0.0.15 snmp-server community <removed> RO 4 snmp-server ifindex persist no cdp run route-map GoTo permit 10 match ip address 10 set ip next-hop 192.168.17.26 ! route-map GoTo permit 31 match ip address 31 set ip next-hop 192.168.17.31 ! ! control-plane ! ! line con 0 line aux 0 line vty 0 4 access-class 7 in exec-timeout 5 0 password 7 <removed> login local width 120 line vty 5 15 access-class 7 in exec-timeout 5 0 password 7 <removed> login local width 120 ! scheduler allocate 20000 1000 ntp server 192.168.17.22 ! end Please let me know your thoughts about this, any help is more than welcome!. ... 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