07-06-2010 03:20 PM - edited 03-14-2019 06:01 AM
Hi All,
All of our UCCX supervisors can use the supervisor desktop software without any problems, but one particular user just sees a blank screen and the teams drop-down menu is blank. I made sure she is a member of the proper team and has Supervisor privileges.
I'm stumped. Any help would be much appreciated.
Cheers,
Gary
Solved! Go to Solution.
07-07-2010 12:24 AM
Hi Gary
No teams in the list means either:
1) That Supervisor is assigned sup rights, but not assigned to any teams in Subsystems/RmCm/Teams. Go into the teams the user should see, and assign the user as a secondary sup
2) Sometimes you may have assigned the user to the teams, but it doesn't sync to the 'desktop' services. If you are sure the user is assigned to the teams, you can go into Desktop Administrator (the new web based one in 7.x) and do a forced resync, or just restart the 'Desktop Sync' service from Control Panel in AppAdmin.
Regards
Aaron
Please rate helpful posts...
07-07-2010 12:24 AM
Hi Gary
No teams in the list means either:
1) That Supervisor is assigned sup rights, but not assigned to any teams in Subsystems/RmCm/Teams. Go into the teams the user should see, and assign the user as a secondary sup
2) Sometimes you may have assigned the user to the teams, but it doesn't sync to the 'desktop' services. If you are sure the user is assigned to the teams, you can go into Desktop Administrator (the new web based one in 7.x) and do a forced resync, or just restart the 'Desktop Sync' service from Control Panel in AppAdmin.
Regards
Aaron
Please rate helpful posts...
07-07-2010 09:16 AM
Hi Aaron,
You were absolutely right, I had overlooked the Subsystems/RmCm/Teams section. Problem solved!
Thank you very much for your help.
Cheers,
Gary
07-08-2010 02:58 AM
No problem!
01-07-2020 02:55 PM
Thanks for the reminder! This resolved my issue too.
12-20-2016 05:18 PM
Thanks Aaron,
I applied resync by issuing utils service restart Cisco Desktop Sync Service from CLI and it works well, now the teams are displayed in CSD
10-04-2019 06:06 AM
Thank you very helpful.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide