Non production licence

[8mchmelik]

We are Cisco partner and our customer has non production contact centre for testing purposes. We procide IPCE-NPSENT-EC licence, but there are no IVR ports.

How can I order Non Production IVR licences to our customer?

Martin.

[Deepak Rawat]

In order to get IVR ports, you will need to have agents seat. The license that you received, does it include agents seat or not. If not, then you will need them in order to get the IVR ports.

Regards

Deepak

[8mchmelik]

Hello Deepak,

thank you for answer.

We ordered not for production system see page 144 from Ordering guide:

https://cisco-marketing.hosted.jivesoftware.com/servlet/JiveServlet/download/170795-81152/CCBU_ordering_guide(14).pdf

The Unified CCE non-production license includes Unified CCE Server, Unified CCE Standard, Enhanced, Premium and CRM Agent, Dialer Port, Blind Network Transfer, Third Party IVR Port Licenses. With Unified CCE 9.0, the Non-Production License includes Cisco SocialMiner and Cisco Finesse software and license PAKs for CVP and Intelligence Center. All components can be used in reasonable quantities, but exclusively in non-production systems. Non-production use includes lab, demo and training purposes

There are not IP IVR licence, It is possible order IVR-10-NFR but this is for partner only not for customer lab.

Martin.