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We would like to upgrade existing IP telephony and Contact Centre Express from version 7 to 11. Customer has no valid support contract.
There are 65 IP Phones (users) and 15 UCCX Agents. Can I use starter bundle for users and promo bundle for agents?...
Hello,
our customer has CUCM 8.5 and they want to add more ip phones to existing cluster. July 31 2016 is end of sale date for user licences.
http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-manager-call...
We are Cisco partner and our customer has non production contact centre for testing purposes. We procide IPCE-NPSENT-EC licence, but there are no IVR ports.
How can I order Non Production IVR licences to our customer?
Martin.
Hello,I'm going to configure IPIPGW with following topology :<VoIP_PBX> ---g711--- <IPIPGW> ---g711--- <VoIP_Provider>Do I need PVDM on my IPIPGW while no transcoding is reuired ?Martin.
I am using C1941W with AP801-K9W7-M:Cisco IOS Software, AP801 Software (AP801-K9W7-M), Version 15.2(2)JA1, RELEASE SOFTWARE (fc1)
This is the lastest Autonomous 801 Image. Too old, form January 2013
https://software.cisco.com/download/home/286077844/...
Hello Jonathan,
you are right, but in 11.6 we are missing a lot of useful features available in 10.5.
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/user/guide/cadx106-desktop-admin-user-guide.p...
Hello Deepak,
thank you for answer.
We ordered not for production system see page 144 from Ordering guide:
https://cisco-marketing.hosted.jivesoftware.com/servlet/JiveServlet/download/170795-81152/CCBU_ordering_guide(14).pdf
The Unified CCE non-produ...
I had similar problem. Rick has noted very usefull advice. Now it works ! Warning: Don't use ip broadcast-address on same interfae as me because it doesn't work together. It is good practise to specify what kind of broadcast you want to allow. Let ...
