Not able to browse to the CRS Administration URL and "Page Cannot be Displayed error appears"

[reena.mundary]

I have installed IPCCX 7.0 in VMware

I have finished the installation without any error.But after installation when I tried to open the Admin page from

Start > Programs > Cisco Unified CCX Administrator > Application Administration

Getting error message "Page Cannot be displayed".

From troubleShooting Guide found that these services should be running

• Check that the CRSJavaAdmin.exe is running (in Windows Task Manager).
World Wide Web Publishing service.IIS Admin service

Can anyone tell me How to run CRSJavaAdmin.exe ??

Thanks in advance.

Reena

[anubhati]

Hi RAdha,

CRSJavaAdmin.exe is controlled by UCCX node manage servicer, Can you go to the serviceability tool (start - programs - Cisco unified CCX administrator - Cisco Unified CCX serviceability ) and in process ACtivation tab make sure all the services aren enabled specialy "cisco unified CCX administrator" if not enable it and restart the node manager service from the services menu

Hope this helps

Thank you

Anuj

[reena.mundary]

Hi

I have run the  Cisco Unified CCX serviceability .Restarted the CRS node manager and In the task manager CiscoUnifiedCCXService.exe process is also running but stil the AppAdmin page is not displaying.

Thanks,

Reena

[anubhati]

I guess the only option left is to repair

Please check the chapter 12 in the link below

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/installation/guide/uccx70ig.pdf

Regards

Anuj