Contact Center

So, the MicroApp works just fine, however if there's a no entry, it generates an error in the CVP logs. The error talks about a "[NO_ENTRY(17)]". Is there a way to suppress this error?Thank you,david

General QuestionWhen I wrote scripts for Nortel Symposium , I always created a primary script for queuing calls to skill sets so that the press 1 , welcome prompts, check day of week etc were all in different scripts but the core function- Select Res...

Hey all, We have need to figure out which ports are used and what all happens when a supervisor selects to silent monitor a call to there PC. CAD is installed on a set of computers on a different subnet then what the supervisors are and there are fir...

Reading through the SRND for UCCE and in the section about CTI route point / ports associated with the IP IVR, it mentions for High Availability you should add call forward on no answer, busy and cti failures to another CTI route point / port.http://...

How can I access old IPCC Sizing Calculator?Regards,

Dear,can you guys give me all the steps required to make this option work.as i already configure recording script to let the callers to record messages if they don't want to wait on the qeue. but when i check the record file i found it store in temp ...

     I am working on a new UCCX 7 system and when we launch Supervisor Desktop, the data keeps resorting, or jumping around on the page. I have not witnessed this directly, but an end user captured it with an *avi file. This does not always happen. I...

I'm attempting to catch the exception error codes and have them attached to an email that i send out.  in expression editor there is an option to save root cause.  But i'm not sure how to make use this and i could not find any examples ro docs that d...

ok, When one of my customer service reps answer the phone a message pops up - error luanching application. Basically it can't find cadlink.exe. Is this suppose to be on the agent desktop or on the server. When I'm looking at the Cisco desktop Adminis...

What is the recomended way to recover a call center users on uccx in a disaster recovery?  We had been using generic phones in the dr and device profiles for call center user, however cisco says that a call center dn can only appear in one place.  I ...

We run two separate Webview reporting servers and on one of the servers Jaquar constantly needs resetting and sometimes causes the necessity of a reboot of the server.   We have been told that too many users are accessing the server at one time.  My ...

All,I have been noticing that one of our queues every morning lately shows one call in the reports "total contacts" column in RTR - it does not show the call as being handled, abandoned or dequeued. In addition this is all before the script even rout...