Hello All,Please where can I get a CRS editor to download from or do anyone of you have it for me to download.Thanks in advance
Hello All,Please where can I get a CRS editor to download from or do anyone of you have it for me to download.Thanks in advance
Have CCX 8 running and just trying to validate stats.Have basic queue script where call comes in and sits in queue and hits a menu item within the queue loop that asks custome rif they want to leave a VM to press 1.On the success branch of the call...
I built a lab test CallManager 7.0(1) from production DMA export, then a UCCX 7.0(1) server where we restored the scripts/prompt and setup Agents, etc. We got everything tested and working with UCCX 7.0(1). Now I need to rebuild my test CallManager 7...
We have a customer with CCX 7 local agents and recording services ( BUT NO QUALITY MONITORING)Normally records all local agents calls ( colocated with CCX.Now customer has remote agents via WAN and needs to record their conversations.According specif...
Hello, We have a Cisco IPCC Enterprise 7.5.7 and because of a replication problem we experiencing inbound script versioning.Now, we have in our system an old version and we want to restore it. Can anyone tell me where Enterprise scripts are stored an...
Dear All,Can anyone please provide me the procedure to change the Purge settings of an ICM logger 7.x ? i.e. In ICM, we have a log called "Router log viewer" where we will get all call related information. We want to purge these logs on regular in...
One of my customer is having issue with Outbound dialer . When ever AccountNumber is set more than 8 digits dialer stops dialing the customer numbers . after troubleshooting I found that AccountNumber type by default is Char where as in different out...
Hi All,is there a way to change POP3 or IMAP ports on EIM? one customer is using 993 as an IMAP port which i beleive uses SSL.Thanks in advance,
Hi,I've update an existing script, i've uploaded it and now want to swap the script in the Application from the drop down menu box.... My question is, when i do this is there any chance of losing an inbound call, as in during the mouse click on apply...
Currently I have a customer that has a MCS-7835-H1 server running UCCX 7.1 SR5 and we are going to replace it with a two MCS-7835-I3 servers in a HA deployment (running the same version or UCCX). I have configured this system to be connected to the s...
I uploaded two .wav files via the /appadmin page. The .wav files appear in the Prompt list on /appadmin and I can play them from the /appadmin page.However, when I call the .aef that references the .wav files, they do not play. Reactive debug does no...
Hi All,I have assigned different supervisors agent reskiling capabilities. Respective supervisors are able to login to the agent re-skilling web portal and add/remove skill groups to agents. However when he clicks on "Skill Groups", all the available...
Checked the VG logs, observed that there are Incremental slips on the trunk. When I run show controllers e1 0/0/0 and e1 0/0/1, the following error messages display. E1 0/0/0 Data in current interval (753 seconds elapsed): 22 Line Code Violati...
Guys, need some help here... We have a version 4 IPCCx deployment serving a large Call Center, we're going through an upgrade plan at the moment but this wont help them for at least 6 months. We cant buy seat licenses through normal channels any more...
Hi all,we are facing an issue at one of my customer site, call come on to CTIOS Agent desk top and agent pick the call but once the customer or agent disconnect the call his state change into Not Ready while he suppose to be in Ready state automatica...
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Subject | Author | Posted |
---|---|---|
04-18-2024 11:37 PM | ||
04-09-2024 09:31 AM | ||
04-04-2024 06:49 AM | ||
03-22-2024 06:51 AM | ||
03-22-2024 05:43 AM |
User | Count |
---|---|
2 | |
2 | |
1 | |
1 | |
1 |