01-09-2020 01:17 AM
Hello ,
We are see agent states of Not Ready and reason code Phone Working.
what is mean "Phone Working" ?
my version of UCCX 11.6.2.10000-38.
01-09-2020 05:42 AM
Here is a similar thread: https://community.cisco.com/t5/contact-center/agent-status-not-ready-phone-working/td-p/3409324
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