Hello, Can anyone share with me the ISO image for the CCE 12.0 installation file (via dropbox or anything) so i can download it? AMer
Forum Posts
Resolved! finesse login issue
ICM 10.5cucm 10.5When trying to login to Finesse desktop with 8841 SIP, getting error :the device associated with that extension or dial number is invalidTroubleshooting Steps Tried:1- its working fine with 7961/7941 SCCP2- Tried on setup in phone se...
Hello All, My organization would like to integrate a future system using Rest API and also most importantly integration our ticketing system (IVANTI "HEAT") so that the agents would not have to have multiple windows opened at all times because they a...
UCCX 11.6.2 ES04 I’ve renamed a few not ready reasons in Finesse Admin recently.But the old names still appear in Supervisor Desktop Team Summary and CUIC Historical Reports.Also the Global checkbox is greyed out or not selectable when adding new rea...
Hey experts, am trying to study UCCX i wanted to know logs and trace like are they different from each other? and how can i trace my call like from where it start and from where it end ? I wanted to check on which process my call get diturbed , as i ...
Resolved! UCCX helpdesk.
Hello, I am trying to build script "helpdesk.aef" like in document "Help Desk Using Cisco Uccxtechnology design guide" But it does not work. if only .. Somebody could help me to get it.
Hi guys, Is there anyone of you familiar with this error? I'm looking for it in cisco doc and find this out, but still confused: QMAD2049 (Error) Error reading from Active Directory: An error occurred while reading users from Active Direct...
HiI have a request that I cant seem to come up with a solution for maybe someone here will have the answer.There was a situation where the contact Center was not able to be opened. I was asked if we can redirect all calls to a group of cellular numbe...
hi all,I 'm working on a script that checks automatic the user and the password of an user and the automatic starts the IP Communicator , logs in with the extension mobility profile then automatic start the Cisco Desktop agent and logs in.Until now ...
Hi. Can anyone tell me if the number of abandoned calls within service level are also included within the abandoned in queue calls? I would like to calculate the abandoned calls outside of service level. Many thanks
Resolved! Dedicated CUCM cluster for CCE
I am trying to find out if there is any benefit to giving the UCCE environment a dedicated CUCM cluster or having it use our existing cluster? I am not finding anything in the deployment guides that references this type of configuration or best prac...
I am currently integrating UCCE 10.5 with Splunk and want to prepare a good Use Case to demonstrate Splunk's feature to my management; however, I am getting short of ideas and want your suggestion for creating a use case. How can splunk help in impro...
Resolved! Cisco ECE - Delete Department
Hi guys, good afternoon. Any one ever have problem to exclude a department on Cisco ECE? I am trying but the button X to delete a department on department list is disabled. Thank you so much. C Costa
Anyone know why this is?
All, I have a custom application that users use to set their opening, closing/emergency time. This is done via a web gui and then produces a VXML document. I then have a call studio app that reads the VXML document to determine if the site is open...
