Hello,I have a problem that caller Can't hear ringback uccx when transfer to agentI want to ask if I should upload ringback in the moh on CUCM and attach it to CCG or CTI Ports OR this is done automatically by annunciator attached in MRGL on CTIs ?I ...
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Is there any restriction in deploying CUCM Cluster in BE6000 and UCCX Cluster in BE7000? We need more than 100 agents. Thanks kalliopi
I am trying to get in and modify some ICM script when I press the edit button I am getting a box that is popping up saying " Could not acquire script lock" Update to central controller completed unsuccessfully" I tried to do some research on this and...
I created a call flow in ICM and the group wants a custom message outside of the general .wav files that we have. I added the new wave file to both of the CVP servers then added it to the network VRU script in ICM. I then inserted that Run External S...
Attempting to log into Finesse on UCCX 11.6(2)SU3 using Chrome version 80.0.3987.100 (Official Build) (64-bit). NONE of the menus or buttons will work. I've cleared the cache and the cookies. No change. Rebooted UCCX. No change. I've seen other n...
Is there a way to view who is making changing queues in UCCX? Thanks. UCCX
I have configured a predictive outbound campaign in UCCX 12, however I just realized that agents can't watch the customer information before accept the direct preview call in Finesse. Is that the expected behavior?
I was looking through the compatibility matrix and it clearly states that Finesse 12.5 is compatible with PCCE 12 version. When I look closely at footnotes, it does state that we have to upgrade ALL the components in same window. We have 2000 agent r...
Hello, I am getting below error while login on Cisco Finesse. and this is happening only for Cisco 7941 phonesError - " The device associated with that extension or dial number is invalid." I already tried troubleshooting steps mentioned in the belo...
I can't create Cisco Unified CM Telephony Call Control Group Configuration.it just still loading without any effect !!! Thanks.
Hi Guys pls find attachment i m having this issue when integrate CCX 12.5 with UCM 12.5 , pls advise thanks
HiWe have CUCM 11.5, UCCX 11.6 and CUC 11.5. We have few problems while working with Cisco Jabber and Cisco Finesse.First of all calls connect with delay while using Cisco Jabber, when I use Cisco IP Communicator instead of jabber calls will connect ...
hello everyone, searching around for finesse desktop capabilities, i came across the basic call control.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/design/guide/UCCX_BK_U3AF2742_00_unified-ccx-desi...
So I was asked to give access to the UCCX databases so that some of our data mining engineers can see what interesting stuff they can access and come up with to help in product development and marketing. I DO NOT want to give the direct access to th...
Hi, I use PCCE 11.6 with Outbound Option HA. When I import contact with phone number start the number 0 ( For example : 09xxxxx), auto dialer work ok. But when I import contact with phone number start the number other 0 ( For example : 909xxxxx), aut...
